The opportunity timeline

• Overview

  Citigroup is hiring a Agile Coach in Fresno, CA.

• Role description

  Our Fresno, CA office is missing one thing, and it happens to be a mid-level Agile Coach fluent in Customer Service. This is $67,000 - $95,000 for 3 years of Customer Service, a full-time schedule, and a mid-level stake in where Citigroup heads next.

  Key Responsibilities

  • Keep records, systems, and shared files organized and up to date
  • Move general decisions forward when consensus stalls
  • Read between the lines of what Fresno customers actually need
  • Chase down the root cause instead of slapping on a patch
  • Contribute to process improvements that boost efficiency and reduce waste
  • Translate fuzzy stakeholder asks into a crisp Empathy plan
  • Show up for the unglamorous general maintenance nobody volunteers for
  • Keep Citigroup leadership honest with numbers they can act on

  What You'll Bring

  • The diplomacy to align stakeholders who don't agree yet
  • A teammate's instinct to unblock others before yourself
  • Comfort owning a number that goes up or down because of you
  • A collaborator who makes the mid-level review feel less like an exam

  Citigroup is a customer-obsessed Fresno, CA company born from the belief that general tools should respect the people using them. You set the boundaries of your full-time schedule and we respect them without the side-eye.

  The package is honest: $67,000 - $95,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Fresno, CA.

  Our hiring manager is personally reviewing every Agile Coach application that comes in.

  The Agile Coach position won't stay open forever, so make your move while it's live.

• Required skills

  • Teamwork
  • Self-Motivation
  • Problem Solving
  • Professionalism
  • Stress Management
  • Customer Service
  • Empathy
  • Organization
  • Decision Making
  • Emotional Intelligence

• Benefits & perks

  • Outplacement services
  • Meditation and mindfulness apps
  • Partner Discounts
  • Will preparation services
  • Home office stipend
  • Standing desk and ergonomic equipment
  • Paid personal days
  • Sabbatical for long-tenured employees
  • Health Savings Account (HSA) with employer contribution
  • Cell phone plan discounts
  • Volunteer Time Off
  • Backup childcare assistance
  • Remote work flexibility

• Apply before 2026-08-30

  Submit your application for this Full-time general position.