The opportunity timeline

• Overview

  Bain & Company is hiring a Call Center Manager in Spartanburg, SC.

• Role description

  This Call Center Manager role exists because Bain & Company is done leaving Spartanburg revenue on the table. We offer $82,000 - $130,000, a clear growth track, and a team where your 7 years of experience genuinely move the needle.

  Key Responsibilities

  • Win back the accounts a previous Call Center Manager let slip
  • Report on attribution and channel ROI to inform the $82,000 - $130,000 budget cycle
  • Segment audiences and personalize outreach to lift response rates
  • Use Upselling and Adaptability tools to automate and scale outbound efforts
  • Run point on trade shows and pop-ups throughout SC
  • Carry the SC number and the relationships that make it real
  • Line up the self-directed sponsorships that put Bain & Company in front of buyers

  What You'll Bring

  • Real curiosity about why Bain & Company customers do what they do
  • Comfort being the newest person in the room and the loudest in the notes
  • The discipline to document while it's fresh, not after it's forgotten
  • A track record of playfully-serious delivery in a remote structure
  • Curiosity that outpaces your current job description
  • The integrity to flag your own mistakes first

  Bain & Company doesn't chase headlines; it just keeps building the remote-friendly sales marketing backbone that Spartanburg, SC runs on. We keep the remote workload sustainable so your best Data Entry work isn't your last gasp.

  We reward your First Call Resolution with $82,000 - $130,000, surround it with mentorship and benefits, and let your schedule flex around Spartanburg.

  We touched the timestamp today; the Call Center Manager hunt continues in earnest.

  Ready to put your Complaint Handling and Upselling skills to work? apply now.

• Required skills

  • Data Entry
  • Upselling
  • Complaint Handling
  • First Call Resolution
  • Negotiation
  • Adaptability

• Benefits & perks

  • Employee of the Month
  • Subscription to industry publications
  • Onboarding buddy program
  • Free coffee and espresso bar
  • Certification reimbursement
  • Employee stock purchase plan (ESPP)

• Apply before 2026-09-04

  Submit your application for this Remote sales_marketing position.