The opportunity timeline

• Overview

  CBRE Group is hiring a Call Center Manager in Frederick, MD.

• Role description

  If chasing flat numbers bores you, the Call Center Manager seat at CBRE Group comes with quotas worth beating and Inbound Call Handling worth mastering. Where most sales marketing jobs cap your reach, this CBRE Group one in Frederick pays $100,000 - $144,000 and widens it the longer you stay.

  Key Responsibilities

  • Lead results-oriented go-to-market efforts for products launching in MD
  • Analyze campaign metrics and optimize spend against revenue targets
  • Sharpen the Call Center Manager value prop for each vertical we touch
  • Own the handoff doc that keeps nothing falling between Data Entry and CRM
  • Decode why MD buyers say yes and double down on it

  What You'll Bring

  • Around 6+ years of hands-on experience in a sales marketing role
  • Hands-on command of Data Entry, with Inbound Call Handling as a close second
  • Working knowledge of First Call Resolution alongside transferable Inbound Call Handling chops
  • Clear thinking under the kind of pressure Frederick, MD deadlines bring
  • A portfolio that speaks louder than any line on your resume

  CBRE Group is a fast-growing sales marketing company in Frederick, MD, where Professionalism and Gorgias drive everything we do. We keep the Frederick, MD office quiet on Wednesdays so deep First Call Resolution work actually gets a fighting chance.

  Think competitive $100,000 - $144,000, full benefits, a clear runway to grow your Ticket Management, and the latitude to work the way you work best.

  Right now, today, applications for the sales marketing role are landing and being read.

  The fastest way to learn more about this manager role is to apply and ask us directly.

• Required skills

  • Gorgias
  • Data Entry
  • Ticket Management
  • First Call Resolution
  • Knowledge Base Management
  • Inbound Call Handling
  • Omnichannel Support
  • Leadership
  • Professionalism
  • Initiative

• Benefits & perks

  • Catered lunches
  • New hire onboarding stipend
  • Floating holidays
  • Paid jury and witness duty
  • Service Discounts
  • Gym Membership
  • Pension plan
  • Company car or car allowance
  • Holiday parties
  • Biometric screenings
  • Paid maternity leave
  • Pet insurance
  • Free Meals
  • Parking reimbursement

• Apply before 2026-08-18

  Submit your application for this Full-time sales_marketing position.