The opportunity timeline

• Overview

  CodeCraft Solutions is hiring a Call Center Manager in Wilmington, DE.

• Role description

  The Call Center Manager opening at CodeCraft Solutions is for someone who can carry a $99,000 - $144,000 number and still sweat the customer experience. You won't find a tighter fit if you've got 8 years, want $99,000 - $144,000, and crave a sales marketing team that lets you lead.

  Key Responsibilities

  • Write follow-ups that get answered, not the ones that get ignored
  • Read the room on every manager call and adjust the close
  • Collaborate with product teams to position new offerings in the Wilmington region
  • Hunt for partnership angles no one in Wilmington, DE has tried
  • Analyze campaign metrics and optimize spend against revenue targets
  • Track pipeline performance and report results to leadership each week
  • Run point on trade shows and pop-ups throughout DE

  What You'll Bring

  • At least 7 years of standing behind your own estimates
  • Calm under the experiment-friendly chaos a manager role tends to generate
  • The judgment to distinguish a fire drill from an actual fire
  • The kind of ownership that treats the company's money like your own

  The team at CodeCraft Solutions is small, calmly-fast-moving, and entirely convinced that Wilmington is the best place to reinvent sales marketing. We move fast on Relationship Building but slow down whenever someone says they feel rushed past good judgment.

  Count on $99,000 - $144,000, remote-first flexibility, parental leave, and a stipend for the tools and courses you need.

  Pulled forward to the top of the queue today, so your timing is good.

  A quick application is all it takes to start your Call Center Manager story with CodeCraft Solutions.

• Required skills

  • Zendesk
  • Outbound Calling
  • Net Promoter Score
  • Customer Satisfaction Surveys
  • Five9
  • HubSpot Service Hub
  • Email Support
  • Growth Mindset
  • Relationship Building
  • Critical Thinking

• Benefits & perks

  • Ping Pong
  • Earned wage access
  • Annual flu and wellness fairs
  • Weight management programs
  • Diversity and inclusion programs
  • Game Room
  • Auto and home insurance discounts
  • Learning Stipend
  • Flexible scheduling
  • Onsite Childcare
  • Tax preparation assistance
  • Coworking space allowance
  • Gender-affirming care coverage

• Apply before 2026-08-14

  Submit your application for this Temporary sales_marketing position.