The opportunity timeline

• Overview

  Costco is hiring a Call Center Manager in Post Falls, ID.

• Role description

  Costco needs a results-driven Call Center Manager to expand our market share and outpace the competition in Post Falls, ID. This manager opening gives you $90,000 - $133,000, hands-on ownership, and the mentorship to keep growing in sales marketing.

  Key Responsibilities

  • Field objections on price the way a manager pro does it
  • Coach the Call Center Manager team off discounting and onto value selling
  • Read the room on every manager call and adjust the close
  • Craft compelling messaging tailored to sales marketing buyers and decision-makers
  • Pitch upsells that feel like favors, not invoices
  • Partner with Five9 specialists to align content with demand-generation goals

  What You'll Bring

  • Ability to thrive both independently and as part of a tight-knit team
  • An instinct for prioritization when everything is labeled urgent
  • A collaborator's reflex to share credit and absorb blame
  • Manager mastery of Work-Life Balance, validated by people who'd hire you again
  • Demonstrated calm when a Post Falls, ID client changes scope mid-stream

  Founded by engineers who believe small teams ship great software, Costco now serves customers across the country from its Post Falls, ID office. We value clear writing and honest conversation over status games and politics.

  We provide a $90,000 - $133,000 salary, full benefits, and dedicated time each week to learn new Empathy and Active Listening tools.

  Fresh interview slots opened up this week for the Call Center Manager search.

  We welcome applications from driven professionals ready to make an impact.

• Required skills

  • Empathy
  • Upselling
  • Five9
  • Active Listening
  • Data Entry
  • Work-Life Balance
  • Critical Thinking

• Benefits & perks

  • Floating Holidays
  • Parental Leave
  • Paid relocation for international moves
  • Company-wide holiday shutdown
  • Company car or car allowance
  • Oil Changes
  • Estate planning services
  • Employee Stock Purchase Plan

• Apply before 2026-09-16

  Submit your application for this Contract sales_marketing position.