The opportunity timeline

• Overview

  JPMorgan Chase is hiring a Call Center Manager in Tuscaloosa, AL.

• Role description

  Pipeline doesn't build itself, which is exactly why JPMorgan Chase is hiring a Call Center Manager who treats Project Management like a competitive sport. Earn $89,000 - $130,000, own outcomes, and grow your sales marketing career with a team that values 7 years of real experience.

  Key Responsibilities

  • Carry the booth conversation past small talk into next steps
  • Read intent data and route the Tuscaloosa hot leads first
  • Use Active Listening and First Call Resolution tools to automate and scale outbound efforts
  • Sniff out the Project Management gap that's leaking deals at handoff
  • Sit in on demos and tighten the script after every loss
  • Hunt for partnership angles no one in Tuscaloosa, AL has tried

  What You'll Bring

  • The composure to deliver bad news early and clearly
  • Track record that proves you can ambitious ship under deadline pressure
  • Demonstrated knack for making the fun-loving feel manageable
  • Proven leadership experience guiding manager-level initiatives
  • Enough Help Scout to be dangerous, enough Active Listening to be trusted
  • Resilience measured across 8 years of sales marketing cycles

  Based in Tuscaloosa, JPMorgan Chase has spent 8 years shaping how people work across the sales marketing space. We give people autonomy early and trust them to ask for support when they need it.

  We back our team with $89,000 - $130,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

  This req breathes: refreshed hours ago and still very much alive.

  Got the drive and the Active Listening? we'd love to see your application.

• Required skills

  • CSAT Reporting
  • First Call Resolution
  • Help Scout
  • Ticket Management
  • Knowledge Base Management
  • Cross-selling
  • Time Management
  • Active Listening
  • Troubleshooting
  • Mentoring
  • Organization
  • Project Management

• Benefits & perks

  • Community Service
  • Employee stock purchase plan (ESPP)
  • Vacation Days
  • Telemedicine and virtual care access
  • Backup childcare assistance
  • Stretch assignments and rotations
  • Health coaching
  • Performance Bonuses
  • Biometric screenings

• Apply before 2026-08-19

  Submit your application for this Remote sales_marketing position.