The opportunity timeline

• Overview

  Mass General Brigham is hiring a Call Center Manager in Sparks, NV.

• Role description

  We empower our sales marketing team to experiment boldly, and this Call Center Manager seat is where that work begins. Bring 8 years of sales marketing experience to a $98,000 - $147,000 role built around ownership, teamwork, and growth.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Close the gap between what marketing promises and sales delivers
  • Carry the booth conversation past small talk into next steps
  • Build the campaign calendar that keeps Sparks, NV pipeline full year-round
  • Hand marketing the field intel that sharpens next quarter's ads

  What You'll Bring

  • 8+ years navigating the politics that sales marketing work attracts
  • Self-direction that survives a quiet Slack channel
  • An appetite for ownership that scales with the stakes
  • The kind of attention to detail that catches what spell-check misses
  • An eye for the data-honest detail that separates fine from finished
  • Track record that proves you can people-centered ship under deadline pressure
  • The judgment to distinguish a fire drill from an actual fire

  The people-first team behind Mass General Brigham chose Sparks on purpose, betting that great sales marketing work doesn't need a coastal zip code. Accountability here is shared, so wins belong to the team and setbacks become lessons.

  Earn a $98,000 - $147,000 base while a mentor accelerates your jump from manager to lead, with benefits and flexibility along for the ride.

  Our Sparks team is currently shortlisting candidates for this position.

  Your next opportunity in sales marketing starts with a single application.

• Required skills

  • Net Promoter Score
  • First Call Resolution
  • Phone Etiquette
  • Patience
  • Escalation Management
  • HubSpot Service Hub
  • Problem Solving
  • Analytical Thinking

• Benefits & perks

  • Hearing aid coverage
  • Travel opportunities
  • On-site childcare
  • Board Games
  • Catered Lunches
  • Remote work flexibility
  • Internal mobility opportunities
  • Home office stipend
  • Disaster relief assistance
  • Gas and mileage reimbursement
  • Mental Health Support
  • Flexible scheduling

• Apply before 2026-08-09

  Submit your application for this Freelance sales_marketing position.