The opportunity timeline

• Overview

  Public Affairs Institute is hiring a Call Center Manager in Greensboro, NC.

• Role description

  Forget the funnel metaphor for a second: Public Affairs Institute's next Call Center Manager in Greensboro cares about momentum, and CRM Software is how you create it. At Public Affairs Institute the $76,000 - $117,000 matters, sure, but so does owning the sales marketing outcome with 6 years of Process Improvement behind it.

  Key Responsibilities

  • Carry the demo from screen-share to signature in one sitting
  • Talk numbers with finance, then talk vision with prospects
  • Hand marketing the field intel that sharpens next quarter's ads
  • Keep Greensboro renewals from slipping by owning the timeline
  • Qualify inbound leads and route them through the sales funnel efficiently

  What You'll Bring

  • Practical command of Process Improvement, with bonus points for Omnichannel Support
  • Written communication clear enough to survive a forwarded email chain
  • Familiarity with Verbal Communication and related tools or frameworks
  • Familiarity with Public Affairs Institute-scale workflows, or the appetite to reach them
  • 8 years that taught you which corners can be cut

  The story of Public Affairs Institute is really the story of Greensboro, NC betting on a candidly-kind idea about sales marketing and being proven right. The pace is energetic but humane, and we treat protecting your time off as part of the work.

  We value work-life balance, so expect $76,000 - $117,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

  This opening was refreshed recently and remains an active priority for the team.

  If you can picture yourself owning the Call Center Manager work here, picture it harder and apply.

• Required skills

  • Verbal Communication
  • Salesforce Service Cloud
  • Omnichannel Support
  • Inbound Call Handling
  • Intercom
  • CRM Software
  • Process Improvement
  • Facilitation

• Benefits & perks

  • Gym membership reimbursement
  • Paid volunteer days
  • Headspace or Calm subscription
  • Mentorship programs
  • Commission structure
  • Fully remote position

• Apply before 2026-08-24

  Submit your application for this Full-time sales_marketing position.