The opportunity timeline

• Overview

  ScaleForward is hiring a Call Center Manager in Owensboro, KY.

• Role description

  Some sellers wait for warm leads; the Call Center Manager we want at ScaleForward prefers the chase and Organization is the weapon. Here you'll combine 8 years of know-how with $80,000 - $134,000, full project ownership, and a team that has your back.

  Key Responsibilities

  • Sit in on demos and tighten the script after every loss
  • Stand up an Intercom-driven scoring model the whole team believes
  • Pair ServiceNow insight with gut feel to rank the hottest leads
  • Walk KY partners through co-marketing they'll say yes to
  • Close the gap between what marketing promises and sales delivers
  • Nurture the slow sales marketing leads until timing flips in our favor

  What You'll Bring

  • Working understanding of both Intercom and Customer Service in real-world settings
  • Comfort navigating ambiguity when the brief arrives half-written
  • 6 years of learning when to trust the process and when to break it
  • 6+ years of Customer Success reps, not just Customer Success exposure
  • Clear thinking under the kind of pressure Owensboro, KY deadlines bring

  Somewhere between a startup and an institution, ScaleForward has spent years perfecting Organization for clients all over Owensboro, KY. We pair junior and senior folks on purpose so Customer Service knowledge stops hoarding in one head.

  We'll invest in you with $80,000 - $134,000, full benefits, and a roadmap that turns this job into a long-term career.

  This req is fresh on our board and getting attention from the hiring team today.

  Apply online in minutes and join a team that values your Organization.

• Required skills

  • Inbound Call Handling
  • Time Management
  • Avaya
  • Customer Success
  • Customer Onboarding
  • Intercom
  • ServiceNow
  • Organization
  • Customer Service
  • Prioritization

• Benefits & perks

  • Gender-affirming care coverage
  • Referral Bonuses
  • Emergency savings program
  • Mental Health Support
  • Gym Membership
  • Childcare Assistance
  • On-site childcare
  • Product Discounts
  • Car Allowance
  • Disaster relief assistance
  • Tuition Reimbursement
  • Meditation and mindfulness apps
  • COBRA continuation support
  • Personal Days

• Apply before 2026-08-12

  Submit your application for this Temporary sales_marketing position.