The opportunity timeline

• Overview

  Sony Pictures is hiring a Call Center Manager in Metairie, LA.

• Role description

  Picture yourself as a Call Center Manager who builds demand, nurtures accounts, and closes business that fuels our growth. Honestly, the draw is the ownership: $93,000 - $145,000 and hybrid hours come standard, but the sales marketing reins are the real prize.

  Key Responsibilities

  • Chase the sales marketing whitespace no rep in LA has worked
  • Coordinate cross-functional launches with creative, product, and operations
  • Negotiate renewals before the sales marketing contract goes quiet
  • Partner with Phone Etiquette specialists to align content with demand-generation goals
  • Own the handoff doc that keeps nothing falling between Phone Etiquette and CRM
  • Build landing pages that turn Metairie curiosity into demo bookings
  • Own the full sales cycle from initial outreach to signed contract
  • Segment audiences and personalize outreach to lift response rates

  What You'll Bring

  • A point of view, held loosely and defended well
  • Cross-functional ease, from CRM Software engineers to Change Management marketers
  • Comfortable presenting ideas to stakeholders at every level
  • Hands-on sales marketing experience that holds up to follow-up questions
  • 8 years of learning when to trust the process and when to break it

  Out of a converted warehouse in Metairie, Sony Pictures has quietly grown into a builder-led force shaping how sales marketing gets done. We hold space for disagreement, then commit fully once the sales marketing call is made.

  At Sony Pictures, you'll find $93,000 - $145,000, a four-day flex week option, and ongoing coaching to deepen your CRM Software skills.

  Confirmed active this hour for the Metairie, LA crew, no waiting list.

  Make Sony Pictures your next answer when someone asks where you work, and apply now.

• Required skills

  • Customer Retention
  • Cross-selling
  • Gorgias
  • Salesforce Service Cloud
  • QA Monitoring
  • CSAT Reporting
  • CRM Software
  • Phone Etiquette
  • Conflict Resolution
  • Change Management
  • Communication

• Benefits & perks

  • Core hours flexibility
  • Book and audiobook stipend
  • On-site fitness center
  • International assignment opportunities
  • Profit sharing
  • Sabbatical for long-tenured employees
  • Accrued vacation time

• Apply before 2026-09-11

  Submit your application for this Hybrid sales_marketing position.