The opportunity timeline

• Overview

  TechCraft Inc is hiring a Call Center Manager in Tacoma, WA.

• Role description

  When the Tacoma pipeline gets quiet, TechCraft Inc's Call Center Manager is the one who makes it loud again. This is $104,000 - $156,000 for 6 years of Change Management, a contract schedule, and a manager stake in where TechCraft Inc heads next.

  Key Responsibilities

  • Test three subject lines, kill two, scale the winner
  • Brief the Call Center Manager team on what's working in this week's market
  • Chase down warm referrals before competitors in Tacoma get the call
  • Dig into Change Management funnels and fix the step where buyers vanish
  • Spot which Tacoma accounts are about to churn and win them back
  • Own the handoff doc that keeps nothing falling between Help Scout and CRM
  • Run discovery calls that uncover budget without asking for it

  What You'll Bring

  • Comfort being the newest person in the room and the loudest in the notes
  • Comfort working in a fast-paced, fast-paced environment
  • Demonstrated calm when a Tacoma, WA client changes scope mid-stream
  • Proven aptitude for Organization, ideally near Tacoma, WA

  TechCraft Inc doesn't chase headlines; it just keeps building the detail-loving sales marketing backbone that Tacoma, WA runs on. Kindness and high standards live together comfortably on this candidly-kind Tacoma team.

  Secure $104,000 - $156,000, flexible remote options, equity, and a mentorship program designed to help you reach the next manager.

  This req breathes: refreshed hours ago and still very much alive.

  If a Call Center Manager role in WA fits the life you're building, let's connect.

• Required skills

  • HubSpot Service Hub
  • Account Management
  • Complaint Handling
  • Help Scout
  • Talkdesk
  • CRM Software
  • Change Management
  • Organization

• Benefits & perks

  • Equipment Allowance
  • Book and audiobook stipend
  • Direct access to leadership
  • Payroll advance options
  • Paid sabbatical leave
  • Auto and home insurance discounts
  • Company Outings

• Apply before 2026-08-30

  Submit your application for this Contract sales_marketing position.