The opportunity timeline

• Overview

  Audi is hiring a Customer Service Manager in Tacoma, WA.

• Role description

  Audi hires Customer Service Manager talent that measures itself in pipeline created, not meetings booked. Join Audi as a full-time Customer Service Manager and take real ownership of Professionalism work while earning $105,000 - $162,000 and growing your craft.

  Key Responsibilities

  • Qualify inbound leads and route them through the sales funnel efficiently
  • Spot which Tacoma accounts are about to churn and win them back
  • Stand up email sequences that get opened, not buried
  • Trade weekly notes with product on what Tacoma buyers keep requesting
  • Read the room on every manager call and adjust the close
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Set the weekly cadence that keeps Audi reps accountable

  What You'll Bring

  • 7+ years of Customer Journey Mapping reps, not just Customer Journey Mapping exposure
  • An appetite for ownership that scales with the stakes
  • Practical Zendesk skills sharpened in a full-time setting
  • The reflex to surface risk before it surfaces itself

  The reputation Audi enjoys across WA wasn't bought; the unhurried Tacoma team earned it one sales marketing project at a time. We'd rather coach a hardworking learner than babysit a brilliant jerk, every single time.

  We frame the offer around growth: $105,000 - $162,000 today, mentorship now, benefits always, and the flexibility to live well in WA.

  The Audi hiring team is moving on qualified applicants without delay.

  Hit the apply button and let's explore your future with Audi.

• Required skills

  • Customer Onboarding
  • Phone Etiquette
  • Customer Journey Mapping
  • Data Entry
  • Zendesk
  • Omnichannel Support
  • Escalation Management
  • Twilio Flex
  • Empathy
  • Teamwork
  • Collaboration
  • Professionalism

• Benefits & perks

  • Pension plan
  • Direct access to leadership
  • Employee of the Month
  • Fully remote position
  • Hospital indemnity insurance
  • Massage Therapy
  • Earned wage access

• Apply before 2026-08-23

  Submit your application for this Full-time sales_marketing position.