The opportunity timeline

• Overview

  Dropbox is hiring a Customer Service Manager in San Antonio, TX.

• Role description

  A safety-first Customer Service Manager thrives here by blending sharp analytics with a genuine talent for persuasion. This San Antonio opening trades 6 years and Live Chat Support for $86,000 - $136,000, then layers on the ownership most listings only hint at.

  Key Responsibilities

  • Identify and pursue new business opportunities throughout TX
  • Turn a $86,000 - $136,000 budget into measurable customer-centric growth
  • Prospect via cold calls, emails, and social selling to fill the hybrid pipeline
  • Keep the messaging consistent from San Antonio, TX billboards to cold DMs
  • Field objections on price the way a manager pro does it
  • Stand up a Talkdesk-driven scoring model the whole team believes
  • Use Live Chat Support and Customer Service tools to automate and scale outbound efforts
  • Qualify hard, so the manager team only chases real money

  What You'll Bring

  • Comfort being the newest person in the room and the loudest in the notes
  • A knack for Live Chat Support that colleagues quietly come to rely on
  • Prior experience working on-site in San Antonio, TX, or willingness to relocate
  • Hands-on familiarity with Customer Journey Mapping, sharpened by Work Ethic side projects
  • Demonstrated ability to teach what you know to someone greener
  • Working understanding of both Customer Journey Mapping and Customer Service in real-world settings

  What sets Dropbox apart isn't size but a remote-native San Antonio culture that refuses to ship Customer Journey Mapping it wouldn't trust itself. We keep ego out of code review and let the Work Ethic argument win on its merits.

  The offer is plainspoken: $86,000 - $136,000, coaching that grows you, benefits that cover you, and a schedule that flexes with San Antonio.

  Right now, today, applications for the sales marketing role are landing and being read.

  The fastest way to learn more about this manager role is to apply and ask us directly.

• Required skills

  • Customer Feedback Analysis
  • Talkdesk
  • Live Chat Support
  • Customer Journey Mapping
  • Work Ethic
  • Customer Service

• Benefits & perks

  • Deferred compensation plan
  • Free laptop and tech setup
  • Eldercare support
  • Commission structure
  • Paid sabbatical leave
  • Community service opportunities

• Apply before 2026-08-17

  Submit your application for this Hybrid sales_marketing position.