The opportunity timeline

• Overview

  Elliott Management is hiring a Customer Service Manager in Renton, WA.

• Role description

  Growth at Elliott Management stalled below where it should be, so we opened a Customer Service Manager position for a manager closer fluent in Multitasking. This is a remote opportunity built for someone who wants to own outcomes, sharpen Freshdesk, and grow with a tight-knit team.

  Key Responsibilities

  • Test three subject lines, kill two, scale the winner
  • Close the loop between ad spend and revenue, dollar for dollar
  • Close the gap between what marketing promises and sales delivers
  • Turn churned sales marketing logos into win-back targets with a plan
  • Analyze campaign metrics and optimize spend against revenue targets
  • Feed sales the De-escalation signals that say a buyer is ready now

  What You'll Bring

  • The discipline to finish the boring 20% that makes the rest matter
  • Sharp organizational skills and an ability to juggle multiple workstreams
  • Eagerness to take ownership and run with new responsibilities
  • 6+ years putting Kustomer to work in a sales marketing setting
  • A WA sensibility, or genuine curiosity about this market
  • Excellent written and verbal communication skills

  Elliott Management exists to solve hard sales marketing problems with a people-first approach and a Renton, WA-rooted culture. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

  We offer a competitive salary of $123,000 - $176,000, comprehensive health coverage, and a clear path to grow into senior sales marketing work.

  Live feed: the Renton, WA role remains unfilled and actively recruiting.

  Bring your Help Scout, your questions, and your ambition; we'll bring the rest at Elliott Management.

• Required skills

  • Active Listening
  • Help Scout
  • First Call Resolution
  • SLA Management
  • De-escalation
  • Written Communication
  • Technical Support
  • Kustomer
  • Multitasking
  • Freshdesk
  • Presentation Skills
  • Strategic Planning
  • Innovation

• Benefits & perks

  • Bike-to-work program
  • Financial wellness program
  • Maternity Leave
  • Conference Attendance
  • Generous paid time off
  • Free snacks and beverages

• Apply before 2026-08-23

  Submit your application for this Remote sales_marketing position.