The opportunity timeline

• Overview

  Energy Plus LLC is hiring a Customer Service Manager in Surprise, AZ.

• Role description

  We opened this Customer Service Manager role because Energy Plus LLC's Surprise ambitions outgrew the team carrying them. This is a full-time opportunity built for someone who wants to own outcomes, sharpen Genesys Cloud, and grow with a tight-knit team.

  Key Responsibilities

  • Brief the Customer Service Manager team on what's working in this week's market
  • Mine Genesys Cloud data for the gloriously-unglamorous story that wins the room
  • Chase the sales marketing whitespace no rep in AZ has worked
  • Walk new sales marketing clients through onboarding so they stick around
  • Run point on trade shows and pop-ups throughout AZ
  • Stitch together a referral program Energy Plus LLC customers want to share
  • Turn churned sales marketing logos into win-back targets with a plan
  • Identify and pursue new business opportunities throughout AZ

  What You'll Bring

  • Written communication clear enough to survive a forwarded email chain
  • Working understanding of both Genesys Cloud and Empathy in real-world settings
  • Self-direction that survives a quiet Slack channel
  • Comfortable owning projects from concept through delivery
  • A team player who lifts up colleagues and shares credit

  Energy Plus LLC is the kind of slow-to-anger Surprise company that sales marketing engineers leave their old jobs to join. We hire for character and joyfully-rigorous thinking, then trust the rest to follow.

  We seal the offer with $93,000 - $143,000, mentorship, benefits, and flexibility, the four reasons AZ talent picks Energy Plus LLC first.

  We refreshed this Customer Service Manager listing this week to keep it current for applicants.

  The shortest path from interested to hired at Energy Plus LLC starts with the apply button.

• Required skills

  • Active Listening
  • Upselling
  • Patience
  • Data Entry
  • Conflict Resolution
  • Genesys Cloud
  • Live Chat Support
  • Empathy
  • Mentoring

• Benefits & perks

  • Home office stipend
  • Surrogacy assistance
  • Catered Lunches
  • Health coaching
  • Free Meals
  • Jury duty leave
  • Employer-paid health premiums
  • Paid jury and witness duty
  • Subscription to industry publications
  • Recognition Programs
  • Life Insurance
  • Direct access to leadership
  • Standing desk and ergonomic equipment
  • Prescription drug coverage
  • Employee Assistance Program

• Apply before 2026-08-31

  Submit your application for this Full-time sales_marketing position.