The opportunity timeline

• Overview

  Entertainment Solutions Inc is hiring a Customer Service Manager in Frederick, MD.

• Role description

  A values-led Customer Service Manager thrives where targets are loud and excuses are quiet, and that's the culture Entertainment Solutions Inc built in Frederick, MD. This MD role reads like an upgrade — $96,000 - $144,000, contract hours, 7 years valued, and a path that does not dead-end.

  Key Responsibilities

  • Develop and execute multi-channel campaigns that drive qualified leads for Entertainment Solutions Inc
  • Pair a $96,000 - $144,000 quota with the discipline to forecast it straight
  • Coach junior reps through their first relentlessly curious negotiation
  • Build landing pages that turn Frederick curiosity into demo bookings
  • Open doors in Frederick, MD that a manager title alone can't
  • Qualify hard, so the manager team only chases real money
  • Partner with Twilio Flex specialists to align content with demand-generation goals

  What You'll Bring

  • The grit to debug at 4pm on a Friday without complaint
  • 6 or more years steering sales marketing projects end to end
  • An instinct for prioritization when everything is labeled urgent
  • A point of view on Entertainment Solutions Inc's space, sharpened by your own reading
  • Ability to thrive both independently and as part of a tight-knit team
  • Hands-on Salesforce Service Cloud experience that survives a whiteboard interview

  Entertainment Solutions Inc spent 8 years in the trenches of sales marketing so its clients across Frederick, MD wouldn't have to. We hand new Customer Service Manager hires real ownership early because trust given freely tends to be returned.

  Beyond $96,000 - $144,000, Entertainment Solutions Inc invests in your growth, assigns you a mentor, and lets you flex hours across Frederick, MD as you need.

  Our Frederick team is currently shortlisting candidates for this position.

  Your next $96,000 - $144,000 opportunity is one application away, so why keep it waiting?

• Required skills

  • Twilio Flex
  • SLA Management
  • HubSpot Service Hub
  • Inbound Call Handling
  • Multitasking
  • ServiceNow
  • Salesforce Service Cloud
  • Empathy
  • Delegation

• Benefits & perks

  • Catered lunches
  • Dependent care FSA
  • On-site childcare
  • 529 college savings plan
  • Leadership development programs
  • Paid sick leave
  • Medical insurance with low premiums
  • Tuition reimbursement

• Apply before 2026-08-02

  Submit your application for this Contract sales_marketing position.