The opportunity timeline

• Overview

  Grant Thornton is hiring a Customer Service Manager in Roswell, GA.

• Role description

  Grant Thornton wants a Customer Service Manager who hears "no" as a starting point, not a verdict, especially across the GA market. Set against the usual sales marketing listings, this temporary role at Grant Thornton stands out for one reason — it pays $100,000 - $161,000 and trusts you.

  Key Responsibilities

  • Develop and execute multi-channel campaigns that drive qualified leads for Grant Thornton
  • Coach junior reps through their first deeply collaborative negotiation
  • Use Customer Success and Initiative tools to automate and scale outbound efforts
  • Coach the Customer Service Manager team off discounting and onto value selling
  • Beat last quarter's $100,000 - $161,000 number without burning the pipeline

  What You'll Bring

  • Comfort being the newest person in the room and the loudest in the notes
  • Knowledge of GA-specific regulations relevant to sales marketing work
  • Practical Customer Success skills sharpened in a temporary setting
  • The kind of curiosity that reads the docs before asking
  • Willingness to commute to Roswell, GA or work flexibly as needed
  • Professionalism fundamentals plus the Zendesk polish clients notice

  We are Grant Thornton, a purpose-led sales marketing company headquartered in Roswell, GA. We'd rather coach a slow-to-anger learner than babysit a brilliant jerk, every single time.

  Your offer at Grant Thornton: $100,000 - $161,000, a mentor, generous benefits, and the Roswell, GA flexibility to grow on your own clock.

  Freshly verified active, this Customer Service Manager position is accepting candidates now.

  We review every application carefully, so don't wait to submit yours.

• Required skills

  • Zendesk
  • Customer Success
  • Patience
  • Net Promoter Score
  • Initiative
  • Professionalism

• Benefits & perks

  • Structured 30-60-90 day plan
  • Free therapy and counseling sessions
  • Tuition reimbursement
  • Flexible Spending Account (FSA)
  • Will preparation services
  • Adoption assistance
  • Quarterly all-hands meetings
  • Vacation Days
  • Company swag and merchandise
  • Paid paternity leave
  • Prescription drug coverage
  • Performance bonuses
  • Health coaching
  • Nutrition counseling
  • LinkedIn Learning access

• Apply before 2026-08-28

  Submit your application for this Temporary sales_marketing position.