The opportunity timeline

• Overview

  InnovateTech Lab is hiring a Customer Service Manager in Long Beach, CA.

• Role description

  A Customer Service Manager at InnovateTech Lab turns market noise into a sequence of yeses, and Inbound Call Handling is how the signal gets through. Weigh it however you like — the math still lands at $131,000 - $200,000, remote hours, and a team at InnovateTech Lab worth joining.

  Key Responsibilities

  • Sit in on demos and tighten the script after every loss
  • Convert webinar attendees into sales marketing demos within 48 hours
  • Spot which Long Beach accounts are about to churn and win them back
  • Mentor junior reps on outreach cadence and objection handling
  • Find the nimble hook that makes Long Beach, CA prospects lean in

  What You'll Bring

  • The instinct to ask "what would change your mind?" before debating
  • The integrity to flag your own mistakes first
  • At least 6 years building expertise within the sales marketing space
  • Hands-on command of Avaya, with Customer Satisfaction Surveys as a close second
  • Prior experience working on-site in Long Beach, CA, or willingness to relocate

  The story of InnovateTech Lab is really the story of Long Beach, CA betting on a proudly-nerdy idea about sales marketing and being proven right. We'd rather coach an impact-driven learner than babysit a brilliant jerk, every single time.

  Expect $131,000 - $200,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Long Beach feel lighter.

  Live this hour, the sales marketing role remains open and unclaimed.

  Send the resume, skip the cover-letter cliches, and let your Escalation Management do the talking.

• Required skills

  • Customer Satisfaction Surveys
  • Ticket Management
  • Avaya
  • Escalation Management
  • Inbound Call Handling
  • Attention to Detail
  • Written Communication

• Benefits & perks

  • Hospital indemnity insurance
  • Ping Pong
  • Leadership development programs
  • Company car or car allowance
  • Commuter Benefits
  • Online course subscriptions
  • Public transit subsidy
  • Internet Reimbursement
  • Standing desk and ergonomic equipment

• Apply before 2026-08-15

  Submit your application for this Remote sales_marketing position.