The opportunity timeline

• Overview

  Knight Frank is hiring a Customer Service Manager in High Point, NC.

• Role description

  We opened this Customer Service Manager role because Knight Frank's High Point ambitions outgrew the team carrying them. The deal favors the seasoned — 7 years earns $88,000 - $135,000, an internship arrangement, and a sales marketing charter you'll actually own.

  Key Responsibilities

  • Identify and pursue new business opportunities throughout NC
  • Pitch Knight Frank's unpretentious offering to buyers who haven't heard of us yet
  • Rewrite the one-pager until a High Point stranger gets it in ten seconds
  • Win back the accounts a previous Customer Service Manager let slip
  • Coach junior reps through their first autonomy-rich negotiation
  • Craft compelling messaging tailored to sales marketing buyers and decision-makers

  What You'll Bring

  • Hands-on Outbound Calling experience that survives a whiteboard interview
  • The kind of attention to detail that catches what spell-check misses
  • A keen eye for quality and consistency in your output
  • An instinct for prioritization when everything is labeled urgent
  • Experience supporting cross-functional teams in a manager capacity
  • Written communication clear enough to survive a forwarded email chain

  Anchored in High Point, NC, Knight Frank designs the kind of problem-solving systems that sales marketing teams quietly depend on every single day. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

  We value work-life balance, so expect $88,000 - $135,000, flexible hours, paid sabbaticals, and a supportive mentoring program.

  Freshly active this morning, the Customer Service Manager role wants candidates now.

  We're looking for the person who reads sales marketing job posts and thinks I could fix that.

• Required skills

  • Customer Success
  • Net Promoter Score
  • Live Chat Support
  • Time Management
  • Genesys Cloud
  • Email Support
  • Patience
  • De-escalation
  • Technical Support
  • Outbound Calling
  • Team Leadership
  • Problem Solving
  • Growth Mindset
  • Conflict Resolution

• Benefits & perks

  • Disaster relief assistance
  • Corporate Rates
  • Learning Stipend
  • Public transit subsidy
  • Continuing education leave
  • 401(k) matching
  • Volunteer Time Off
  • Volunteer time off (VTO)

• Apply before 2026-08-09

  Submit your application for this Internship sales_marketing position.