The opportunity timeline

• Overview

  Merck is hiring a Customer Service Manager in St. Cloud, MN.

• Role description

  Merck treats Live Chat Support as a discipline, not a buzzword, and the Customer Service Manager we hire in St. Cloud should treat it the same way. A $88,000 - $137,000 Customer Service Manager role for a self-starter who wants ownership, collaboration, and a genuine path forward.

  Key Responsibilities

  • Pair a $88,000 - $137,000 quota with the discipline to forecast it straight
  • Dig into Cold Calling funnels and fix the step where buyers vanish
  • Grow Merck's solutions-focused footprint one earned introduction at a time
  • Use Churn Reduction and Process Improvement tools to automate and scale outbound efforts
  • Stand up a Collaboration-driven scoring model the whole team believes
  • Beat last quarter's $88,000 - $137,000 number without burning the pipeline
  • Bridge Multitasking reporting and the story your CMO needs to hear

  What You'll Bring

  • Strong time-management skills and a bias toward action
  • Excellent written and verbal communication skills
  • An instinct for prioritization when everything is labeled urgent
  • Prior experience working on-site in St. Cloud, MN, or willingness to relocate
  • 6+ years navigating the politics that sales marketing work attracts

  From our St. Cloud, MN office, Merck ships autonomy-rich products used by companies large and small. Our values show up in small daily choices, not just a poster on the wall.

  The number is $88,000 - $137,000; the rest is mentorship, health coverage, paid growth time, and a part-time arrangement that respects your evenings.

  Pulled forward to the top of the queue today, so your timing is good.

  Join the people at Merck who chose interesting work over a comfortable rut.

• Required skills

  • Data Entry
  • Live Chat Support
  • First Call Resolution
  • Multitasking
  • Kustomer
  • HubSpot Service Hub
  • Account Management
  • Upselling
  • Cold Calling
  • Churn Reduction
  • Self-Motivation
  • Process Improvement
  • Coaching
  • Collaboration

• Benefits & perks

  • Paid paternity leave
  • Vision insurance
  • Mental Health Support
  • 401(k) Plan
  • COBRA continuation support
  • Wellness stipend
  • Weight management programs
  • Employer pension contributions
  • Diversity and inclusion programs

• Apply before 2026-09-03

  Submit your application for this Part-time sales_marketing position.