The opportunity timeline

• Overview

  Moss Adams is hiring a Customer Service Manager in Fremont, CA.

• Role description

  We built the Customer Service Manager seat at Moss Adams for someone who can sell at $132,000 - $222,000 stakes and coach the team that follows. This Fremont opening trades 8 years and Complaint Handling for $132,000 - $222,000, then layers on the ownership most listings only hint at.

  Key Responsibilities

  • Lead deeply-curious go-to-market efforts for products launching in CA
  • Script the webinar that fills the sales marketing top of funnel
  • Coordinate cross-functional launches with creative, product, and operations
  • Carry the CA number and the relationships that make it real
  • Stitch together a referral program Moss Adams customers want to share
  • Build landing pages that turn Fremont curiosity into demo bookings
  • Position Moss Adams against competitors with clear, differentiated value props

  What You'll Bring

  • Prior experience working on-site in Fremont, CA, or willingness to relocate
  • Demonstrated capacity to mentor or support manager teammates
  • Flexibility to adapt your approach as business needs evolve
  • A collaborative mindset and genuine enthusiasm for teamwork
  • The kind of empathy that makes hard feedback land softly
  • Judgment seasoned by at least 8 years of real consequences
  • Familiarity with Data Entry and related tools or frameworks

  What sets Moss Adams apart is a warm-yet-rigorous team in Fremont that treats every customer like a partner. Recognition here is specific and frequent, not saved up for some annual Fremont, CA ceremony.

  Compensation lands at $132,000 - $222,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

  As recently as today, Moss Adams reopened the doors on this one.

  Seize this opportunity in Fremont, CA and apply before the deadline.

• Required skills

  • Net Promoter Score
  • Upselling
  • Customer Onboarding
  • CSAT Reporting
  • Time Management
  • Data Entry
  • Technical Support
  • Patience
  • Complaint Handling
  • Project Management
  • Coaching
  • Mentoring

• Benefits & perks

  • Home office stipend
  • Employee Assistance Program (EAP)
  • Employer-paid health premiums
  • Prescription drug coverage
  • Disability accommodations
  • Fitness class subsidies
  • Stretch assignments and rotations
  • Recognition Programs
  • Parental Leave
  • Employer pension contributions
  • Employee Stock Purchase Plan

• Apply before 2026-08-29

  Submit your application for this Internship sales_marketing position.