The opportunity timeline

• Overview

  PepsiCo is hiring a Customer Service Manager in Wilmington, DE.

• Role description

  Looking for your next chapter in growth marketing? PepsiCo wants a Customer Service Manager ready to make an impact in Wilmington. Rare is the manager opening that pairs $105,000 - $157,000 with the freedom to shape sales marketing work the way this Wilmington one does.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Stand up email sequences that get opened, not buried
  • Represent PepsiCo at trade shows, conferences, and local networking events
  • Run point on trade shows and pop-ups throughout DE
  • A knack for translating customer insights into sharper campaign briefs
  • Nurture the slow sales marketing leads until timing flips in our favor

  What You'll Bring

  • Comfort owning a number that goes up or down because of you
  • Eagerness to take ownership and run with new responsibilities
  • Practical Upselling skills sharpened in a remote setting
  • Equal parts Customer Onboarding depth and Customer Feedback Analysis curiosity
  • Strong analytical and problem-solving capabilities

  Operating out of Wilmington, PepsiCo designs the tools that power thousands of businesses in the sales marketing sector. Our Wilmington office runs on mutual respect, low ego, and a genuine willingness to help.

  The offer is plainspoken: $105,000 - $157,000, coaching that grows you, benefits that cover you, and a schedule that flexes with Wilmington.

  The listing got a same-day refresh, so consider it live and ready.

  Join the people at PepsiCo who chose interesting work over a comfortable rut.

• Required skills

  • Multitasking
  • Kustomer
  • Upselling
  • Customer Feedback Analysis
  • Churn Reduction
  • CSAT Reporting
  • Customer Onboarding
  • ServiceNow
  • Email Support
  • Troubleshooting
  • Process Improvement
  • Public Speaking
  • Attention Management

• Benefits & perks

  • Unlimited PTO
  • Wellness stipend
  • Annual flu and wellness fairs
  • Gas and mileage reimbursement
  • Meditation Room
  • Free snacks and beverages
  • Catered lunches
  • Flexible scheduling
  • Structured 30-60-90 day plan
  • Internet and phone reimbursement

• Apply before 2026-09-10

  Submit your application for this Remote sales_marketing position.