The opportunity timeline

• Overview

  Retail Innovation Inc is hiring a Customer Service Manager in McKinney, TX.

• Role description

  Retail Innovation Inc pays for outcomes, trusts its Customer Service Manager team to chase them, and gives McKinney sellers the room to swing big. Honestly, the draw is the ownership: $96,000 - $144,000 and contract hours come standard, but the sales marketing reins are the real prize.

  Key Responsibilities

  • Own the post-sale check-in that turns clients into references
  • Convert webinar attendees into sales marketing demos within 48 hours
  • Seed McKinney social channels with content that earns replies
  • Close the gap between what marketing promises and sales delivers
  • Hand the Customer Service Manager crew a territory plan they can actually run
  • Pair Team Leadership insight with gut feel to rank the hottest leads
  • Lead unfussy go-to-market efforts for products launching in TX
  • Write copy for ads, emails, and web pages that converts sales marketing traffic

  What You'll Bring

  • Authorized to work in the United States without sponsorship
  • Comfort navigating ambiguity when the brief arrives half-written
  • Calm under the collaborative chaos a manager role tends to generate
  • Equal parts Written Communication depth and Team Leadership curiosity
  • A team player who lifts up colleagues and shares credit

  Think of Retail Innovation Inc as the learning-obsessed engine behind some of the most trusted sales marketing products on the market. Every voice in the TX office gets airtime, especially the ones still finding their volume.

  Our $96,000 - $144,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from McKinney or home.

  Active as of this moment, the McKinney, TX role accepts resumes daily.

  We built this sales marketing team on people who said yes, so say yes and apply.

• Required skills

  • Troubleshooting
  • Talkdesk
  • Cross-selling
  • De-escalation
  • Customer Feedback Analysis
  • Twilio Flex
  • Zendesk
  • Customer Success
  • Data Entry
  • Call Center Operations
  • Cross-Functional Collaboration
  • Team Leadership
  • Written Communication

• Benefits & perks

  • Happy hours and social events
  • Happy Hours
  • Corporate Rates
  • Pension Plan
  • Roth 401(k) option
  • Signing bonus
  • Floating holidays
  • No-meeting Fridays
  • 401(k) Matching
  • Severance package

• Apply before 2026-08-15

  Submit your application for this Contract sales_marketing position.