The opportunity timeline

• Overview

  ScaleTech is hiring a Customer Service Manager in Metairie, LA.

• Role description

  ScaleTech pays for outcomes, trusts its Customer Service Manager team to chase them, and gives Metairie sellers the room to swing big. Join ScaleTech as a contract Customer Service Manager and take real ownership of Phone Etiquette work while earning $98,000 - $145,000 and growing your craft.

  Key Responsibilities

  • Draft the cold-outreach copy that survives a manager buyer's inbox
  • Test three subject lines, kill two, scale the winner
  • Design landing pages and conversion funnels that turn traffic into customers
  • Negotiate pricing and close deals that meet or exceed quarterly quotas
  • Field objections on price the way a manager pro does it
  • Steer ScaleTech prospects from interest to invoice without friction
  • Report on attribution and channel ROI to inform the $98,000 - $145,000 budget cycle
  • Build landing pages that turn Metairie curiosity into demo bookings

  What You'll Bring

  • Growth Mindset fundamentals plus the Customer Satisfaction Surveys polish clients notice
  • Cross-functional ease, from Customer Onboarding engineers to Complaint Handling marketers
  • Willingness to commute to Metairie, LA or work flexibly as needed
  • Clarity of thought that shows up in tidy documentation
  • 8 years that taught you which corners can be cut
  • Hands-on command of Active Listening, with Customer Onboarding as a close second
  • 8 years of Complaint Handling práctica, plus a hunger for what's next

  At ScaleTech, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Metairie, LA and beyond. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

  We answer the money question first with $98,000 - $145,000, then keep going with growth budgets, mentorship, and a flexible contract schedule.

  Applications are flowing in for this sales marketing role, and we are reviewing each one promptly.

  Curious whether ScaleTech is the right move? Hit apply and find out from the inside.

• Required skills

  • Ticket Management
  • Phone Etiquette
  • Complaint Handling
  • Customer Onboarding
  • Customer Satisfaction Surveys
  • Growth Mindset
  • Active Listening

• Benefits & perks

  • Core hours flexibility
  • On-site cafeteria
  • Annual learning stipend
  • Mental health support services
  • Employee Discounts
  • 401(k) matching
  • Annual bonus program
  • Survivor benefits

• Apply before 2026-09-08

  Submit your application for this Contract sales_marketing position.