The opportunity timeline

• Overview

  Strategic Partners Inc is hiring a Customer Service Manager in Princeton, NJ.

• Role description

  Selling Strategic Partners Inc's product is easy once you believe in it; the harder part of this Customer Service Manager job is scaling what already works. For a craft-obsessed professional with 6+ years behind them, this contract Customer Service Manager job delivers $131,000 - $205,000 and meaningful growth.

  Key Responsibilities

  • Analyze campaign metrics and optimize spend against revenue targets
  • Trade weekly notes with product on what Princeton buyers keep requesting
  • Win back the accounts a previous Customer Service Manager let slip
  • Collaborate with product teams to position new offerings in the Princeton region
  • Craft compelling messaging tailored to sales marketing buyers and decision-makers
  • Drive upsell and renewal conversations with existing Strategic Partners Inc accounts
  • Pull the inclusive case study that closes a stalled Princeton deal
  • Stand up a Customer Journey Mapping-driven scoring model the whole team believes

  What You'll Bring

  • The kind of empathy that makes hard feedback land softly
  • Demonstrated calm when a Princeton, NJ client changes scope mid-stream
  • Clarity of thought that shows up in tidy documentation
  • Around 8+ years of hands-on experience in a sales marketing role
  • Enough Phone Etiquette to be dangerous, enough Professionalism to be trusted
  • A track record of relentlessly-kind delivery in a contract structure
  • Ability to learn new sales marketing systems quickly and apply them effectively

  The problem-solving team behind Strategic Partners Inc chose Princeton on purpose, betting that great sales marketing work doesn't need a coastal zip code. As a Customer Service Manager, you'll have a real voice in shaping how the sales marketing team operates.

  The salary is $131,000 - $205,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

  Currently accepting applications, last confirmed open within the hour.

  One short application stands between you and the Customer Service Manager desk at Strategic Partners Inc.

• Required skills

  • Customer Onboarding
  • Gorgias
  • Twilio Flex
  • Customer Journey Mapping
  • Inbound Call Handling
  • Phone Etiquette
  • People Management
  • Professionalism

• Benefits & perks

  • Team Building Events
  • Happy hours and social events
  • Roth 401(k) option
  • Internal mobility opportunities
  • Vacation Days
  • Personal Days
  • Annual physical and health screenings
  • Physical therapy coverage

• Apply before 2026-09-05

  Submit your application for this Contract sales_marketing position.