The opportunity timeline

• Overview

  CareNet Health is hiring a Customer Service Representative in Gainesville, FL.

• Role description

  The brands that win in FL obsess over Genesys Cloud, and CareNet Health is staffing this Customer Service Representative role to do exactly that. Here you'll combine 4 years of know-how with $56,000 - $77,000, full project ownership, and a team that has your back.

  Key Responsibilities

  • Grow brand awareness through Organization and Innovation initiatives
  • Build the Troubleshooting report leadership checks before the FL review
  • Build the Gainesville reference network that closes deals for you
  • Test three subject lines, kill two, scale the winner
  • Pair Avaya insight with gut feel to rank the hottest leads

  What You'll Bring

  • Demonstrated calm when a Gainesville, FL client changes scope mid-stream
  • Proven track record delivering results as a mid-level Customer Service Representative
  • A portfolio that speaks louder than any line on your resume
  • Comfort with the contract cadence of a Gainesville-based operation
  • Eagerness to take ownership and run with new responsibilities
  • A keen eye for quality and consistency in your output
  • Bachelor's degree in a related field, or equivalent practical experience

  CareNet Health builds the unglamorous sales marketing plumbing that Gainesville, FL relies on, and it does so with craft-focused pride. We celebrate Genesys Cloud craftsmanship and hold ourselves to a high bar on the details that matter.

  We'll invest in you with $56,000 - $77,000, full benefits, and a roadmap that turns this job into a long-term career.

  Just updated, just confirmed, just waiting on the right applicant.

  Pair your Kustomer with our Avaya-heavy team and watch what CareNet Health can build.

• Required skills

  • Avaya
  • Kustomer
  • Complaint Handling
  • Outbound Calling
  • Email Support
  • Troubleshooting
  • Genesys Cloud
  • QA Monitoring
  • Innovation
  • Teamwork
  • Organization

• Benefits & perks

  • 20% time for personal projects
  • Educational Assistance
  • Team building activities
  • Charitable Giving
  • Open and transparent culture
  • Paid certification exam fees
  • Remote Work
  • Stretch assignments and rotations

• Apply before 2026-08-21

  Submit your application for this Contract sales_marketing position.