The opportunity timeline

• Overview

  Civic Innovation Lab is hiring a Customer Service Representative in Knoxville, TN.

• Role description

  Revenue targets at Civic Innovation Lab are public, ambitious, and yours to own the moment you take this mid-level Customer Service Representative role. Come own your work at Civic Innovation Lab: $54,000 - $81,000, a supportive team, and 5 years of Change Management put to good use.

  Key Responsibilities

  • Set the weekly cadence that keeps Civic Innovation Lab reps accountable
  • Strong command of Data Entry, with 5 of demand-generation experience
  • Keep the messaging consistent from Knoxville, TN billboards to cold DMs
  • Build landing pages that turn Knoxville curiosity into demo bookings
  • Coordinate cross-functional launches with creative, product, and operations

  What You'll Bring

  • Judgment seasoned by at least 3 years of real consequences
  • 4+ years navigating the politics that sales marketing work attracts
  • The kind of attention to detail that catches what spell-check misses
  • The kind of ownership that treats the company's money like your own
  • A solid foundation in Stress Management, refined over 4+ years

  Since day one, Civic Innovation Lab has been on a high-trust mission to reshape sales marketing from its base in Knoxville, TN. Our team in TN keeps a running list of what we'd do differently, and we actually act on it.

  Here the offer compounds, $54,000 - $81,000 now, mentorship next, benefits throughout, and flexible Knoxville, TN hours for the long haul.

  The freshness epoch just refreshed, marking this Customer Service Representative role live again.

  Qualified candidates are encouraged to apply as soon as possible.

• Required skills

  • Empathy
  • Outbound Calling
  • Data Entry
  • Technical Support
  • Account Management
  • Salesforce Service Cloud
  • Time Management
  • Escalation Management
  • Change Management
  • Stress Management
  • Conflict Resolution

• Benefits & perks

  • Reservist support
  • Long-term disability insurance
  • No-meeting Fridays
  • Basic life insurance
  • Accidental death and dismemberment coverage
  • Compressed Workweek

• Apply before 2026-08-08

  Submit your application for this Freelance sales_marketing position.