The opportunity timeline

• Overview

  CloudTech Solutions is hiring a Customer Service Representative in Erie, PA.

• Role description

  CloudTech Solutions needs a heads-down-and-happy Customer Service Representative who treats Project Management and Customer Onboarding as the two halves of one growth engine. Honestly, the draw is the ownership: $64,000 - $81,000 and temporary hours come standard, but the sales marketing reins are the real prize.

  Key Responsibilities

  • Strong command of Salesforce Service Cloud, with 5 of demand-generation experience
  • Stand up a Cultural Awareness-driven scoring model the whole team believes
  • Hands-on ownership of social media calendars and community engagement
  • Support mid-level account executives with prospecting and follow-up strategy
  • Stitch together a referral program CloudTech Solutions customers want to share
  • Sell the purpose-led roadmap, not just today's feature set
  • Dig into Net Promoter Score funnels and fix the step where buyers vanish

  What You'll Bring

  • An appetite for ownership that scales with the stakes
  • Real Growth Mindset chops, plus the Upselling curiosity to keep growing
  • Hands-on familiarity with Customer Journey Mapping, sharpened by Net Promoter Score side projects
  • Fluency in Net Promoter Score earned the hard way, not just from a tutorial
  • Enough Salesforce Service Cloud to be dangerous, enough Project Management to be trusted

  We are a craft-focused sales marketing company, and CloudTech Solutions calls Erie, PA home. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

  At CloudTech Solutions, $64,000 - $81,000 is just the opener; the mentorship, benefits, and Erie, PA flexibility are where the offer gets good.

  This is an open, funded role that we intend to fill in the coming weeks.

  The version of you that already works at CloudTech Solutions is just one application ahead.

• Required skills

  • Time Management
  • Upselling
  • Salesforce Service Cloud
  • Net Promoter Score
  • Customer Journey Mapping
  • Outbound Calling
  • Customer Onboarding
  • Technical Support
  • Kustomer
  • Customer Feedback Analysis
  • Project Management
  • Stress Management
  • Cultural Awareness
  • Growth Mindset

• Benefits & perks

  • Nap Pods
  • Internet and phone reimbursement
  • Auto and home insurance discounts
  • Service anniversary awards
  • Surrogacy assistance
  • Employee Assistance Program (EAP)
  • Compressed work week option
  • Hackathons and innovation time
  • Holiday parties

• Apply before 2026-08-06

  Submit your application for this Temporary sales_marketing position.