The opportunity timeline

• Overview

  InnovateTech is hiring a Customer Service Representative in Salt Lake City, UT.

• Role description

  As a Customer Service Representative on our unpretentious go-to-market team, you will own the full sales cycle from first touch to close. Bring 3 years of sales marketing experience to a $70,000 - $99,000 role built around ownership, teamwork, and growth.

  Key Responsibilities

  • Show up at Salt Lake City, UT networking nights with a reason to follow up
  • Identify and pursue new business opportunities throughout UT
  • Deliver persuasive product demos to problem-solving buyers and stakeholders
  • Sniff out the Customer Journey Mapping gap that's leaking deals at handoff
  • Grow InnovateTech's craft-obsessed footprint one earned introduction at a time
  • Dig into Delegation funnels and fix the step where buyers vanish
  • Use Accountability and Call Center Operations tools to automate and scale outbound efforts

  What You'll Bring

  • Hands-on familiarity with Active Listening, sharpened by Problem Solving side projects
  • Proven aptitude for Zendesk, ideally near Salt Lake City, UT
  • 4+ years owning outcomes, not just completing tasks
  • Demonstrated comfort presenting to mid-level leadership

  InnovateTech grew out of a Salt Lake City, UT research lab and never lost its genuinely-flexible, question-everything approach to Complaint Handling. We prize follow-through: when someone here commits to something, the team can count on it.

  Beyond $70,000 - $99,000, InnovateTech offers a generous benefits package and the chance to lead projects that build your skills.

  The freshness clock just ticked over, and this Customer Service Representative slot stays open.

  Turn your 4 of experience into your next role; apply today.

• Required skills

  • ServiceNow
  • Knowledge Base Management
  • Problem Solving
  • Empathy
  • Net Promoter Score
  • Active Listening
  • Customer Journey Mapping
  • Call Center Operations
  • Zendesk
  • Complaint Handling
  • Coaching
  • Delegation
  • Stakeholder Management
  • Accountability

• Benefits & perks

  • Free coffee and espresso bar
  • On-site childcare
  • Birthday off
  • Lactation support and nursing rooms
  • Equipment Allowance
  • Employer pension contributions
  • Referral Bonuses
  • Relocation assistance
  • Estate planning services
  • Fitness class subsidies
  • Phantom stock plan

• Apply before 2026-08-13

  Submit your application for this Remote sales_marketing position.