The opportunity timeline

• Overview

  Oracle is hiring a Customer Service Representative in Aurora, IL.

• Role description

  Most sales marketing teams chase volume, but Oracle's Customer Service Representative role is built around the few accounts that move everything. Where most sales marketing jobs cap your reach, this Oracle one in Aurora pays $68,000 - $100,000 and widens it the longer you stay.

  Key Responsibilities

  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Report on attribution and channel ROI to inform the $68,000 - $100,000 budget cycle
  • Carry a $68,000 - $100,000-tier quota and the playbook to hit it
  • Own the funnel from first click to closed-won, top to bottom
  • Walk IL partners through co-marketing they'll say yes to
  • Pitch upsells that feel like favors, not invoices
  • Decode why IL buyers say yes and double down on it

  What You'll Bring

  • At least 4 years building expertise within the sales marketing space
  • Judgment seasoned by at least 4 years of real consequences
  • Track record that proves you can thoughtfully-bold ship under deadline pressure
  • The instinct to ask "what would change your mind?" before debating
  • Practical Freshdesk skills sharpened in a freelance setting
  • A learner's pace that keeps up with shifting requirements

  At Oracle, a community-minded team in Aurora, IL has spent years proving that Escalation Management and Call Center Operations belong in the same conversation. People here care as much about how we work together as what we ship.

  You join at $68,000 - $100,000, grow with a mentor, lean on benefits, and flex your hours so Aurora fits work instead of the reverse.

  We bumped this posting hours ago because the role is still very much open.

  We're looking for the person who reads sales marketing job posts and thinks I could fix that.

• Required skills

  • Ticket Management
  • Knowledge Base Management
  • Conflict Resolution
  • Escalation Management
  • Call Center Operations
  • Freshdesk
  • Time Management
  • Networking
  • Critical Thinking

• Benefits & perks

  • Tenure-based rewards
  • Lifestyle spending account
  • Student loan repayment assistance
  • Company Car
  • Birthday off
  • Medical insurance with low premiums
  • Employee Assistance Program
  • Corporate gym and entertainment discounts

• Apply before 2026-08-16

  Submit your application for this Freelance sales_marketing position.