The opportunity timeline

• Overview

  Parker Hannifin is hiring a Customer Service Representative in Worcester, MA.

• Role description

  The job is simple to state and hard to do: a Customer Service Representative at Parker Hannifin turns interest in MA into invoices. This sales marketing role at Parker Hannifin turns 5 years into $87,000 - $132,000 and turns $87,000 - $132,000 into a stake in what comes next.

  Key Responsibilities

  • Hand the Customer Service Representative crew a territory plan they can actually run
  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Coach junior reps through their first slow-to-anger negotiation
  • Line up the deeply collaborative sponsorships that put Parker Hannifin in front of buyers
  • Chase down warm referrals before competitors in Worcester get the call
  • Sit in on demos and tighten the script after every loss

  What You'll Bring

  • Real proficiency with Intercom, plus willingness to learn Data Entry fast
  • An eye for the safety-first detail that separates fine from finished
  • Professionalism, integrity, and discretion with sensitive information
  • 5+ years of ServiceNow reps, not just ServiceNow exposure
  • Proven leadership experience guiding senior-level initiatives
  • Familiarity with the Worcester market and local sales marketing landscape

  Parker Hannifin earns its keep by making sales marketing predictable, a ruthlessly-focused promise it has quietly kept across MA. New hires ship something real in week one, because we'd rather you learn by doing.

  We back our team with $87,000 - $132,000, equity, top-tier health benefits, and the flexibility to work where you do your best thinking.

  Live in Worcester, MA as of this hour, with reviews ongoing.

  One short application stands between you and the Customer Service Representative desk at Parker Hannifin.

• Required skills

  • Intercom
  • Five9
  • ServiceNow
  • Cross-selling
  • Data Entry
  • Analytical Thinking
  • Conflict Resolution

• Benefits & perks

  • Flexible Spending Account (FSA)
  • Frequent flyer program enrollment
  • Happy Hours
  • Housing Allowance
  • Cost-of-living adjustments
  • Car Allowance
  • Tuition Reimbursement
  • Sleep and recovery programs
  • Will preparation services
  • Partner Discounts
  • Estate planning services
  • Accidental death and dismemberment coverage

• Apply before 2026-08-30

  Submit your application for this Remote sales_marketing position.