The opportunity timeline

• Overview

  Shopping Solutions Plus is hiring a Customer Service Representative in Pierre, SD.

• Role description

  For the Customer Service Representative who loves a quota and a challenge, this hybrid role delivers both in equal measure. Think of it less as a job and more as a $48,000 - $71,000 bet Shopping Solutions Plus is placing on your 3 years and your judgment.

  Key Responsibilities

  • Drive upsell and renewal conversations with existing Shopping Solutions Plus accounts
  • Dig into Gorgias funnels and fix the step where buyers vanish
  • Wire CRM Software and ServiceNow together so marketing hands sales clean leads
  • Hunt for partnership angles no one in Pierre, SD has tried
  • Own the post-sale check-in that turns clients into references
  • Field objections on price the way a mid-level pro does it
  • Write follow-ups that get answered, not the ones that get ignored
  • Collaborate with product teams to position new offerings in the Pierre region

  What You'll Bring

  • Comfort with the hybrid cadence of a Pierre-based operation
  • A track record of nimble delivery in a hybrid structure
  • A SD work history, or strong reasons you'll thrive here anyway
  • A collaborative mindset and genuine enthusiasm for teamwork
  • Hands-on experience with modern SLA Management workflows and tooling
  • 4+ years building trust the slow, unglamorous way

  Ask anyone in Pierre about Shopping Solutions Plus and you'll hear the same thing: a documentation-first crew that ships fast and sweats the Relationship Building details. Every Customer Service Representative at Shopping Solutions Plus owns an outcome, not just a checklist of tasks.

  The offer includes $48,000 - $71,000, remote flexibility, retirement matching, and coaching tailored to your mid-level goals.

  Newly timestamped, Shopping Solutions Plus keeps this mid-level opening on the active board.

  This mid-level role won't stay open long, so apply while you can.

• Required skills

  • Genesys Cloud
  • ServiceNow
  • SLA Management
  • Phone Etiquette
  • Live Chat Support
  • Twilio Flex
  • Gorgias
  • Data Entry
  • Verbal Communication
  • CRM Software
  • Relationship Building
  • Analytical Thinking
  • Networking

• Benefits & perks

  • Tuition Reimbursement
  • 401(k) matching
  • Work from anywhere policy
  • Annual physical and health screenings
  • Educational Assistance
  • 401(k) Plan
  • Adoption Leave
  • Sleep and recovery programs
  • Spot Bonuses
  • Vision Insurance
  • Phased retirement options
  • Paternity Leave

• Apply before 2026-08-29

  Submit your application for this Hybrid sales_marketing position.