The opportunity timeline

• Overview

  Capital Growth Partners is hiring a Customer Success Manager in New Orleans, LA.

• Role description

  Ready to build campaigns that convert? Our Customer Success Manager role offers a $88,000 - $143,000 salary and uncapped earning potential. For a playfully-serious professional with 8+ years behind them, this remote Customer Success Manager job delivers $88,000 - $143,000 and meaningful growth.

  Key Responsibilities

  • Stand up a Negotiation-driven scoring model the whole team believes
  • Bridge Zendesk reporting and the story your CMO needs to hear
  • Read the room on every manager call and adjust the close
  • Test three subject lines, kill two, scale the winner
  • Pitch Capital Growth Partners at $88,000 - $143,000 value without apologizing for the price

  What You'll Bring

  • The kind of listening that makes the other person feel heard
  • Curiosity and a continuous drive to sharpen your sales marketing craft
  • The patience to mentor without taking over the keyboard
  • Experience translating Account Management complexity for a non-technical audience
  • Fluency in Empathy earned the hard way, not just from a tutorial

  The data-driven team behind Capital Growth Partners chose New Orleans on purpose, betting that great sales marketing work doesn't need a coastal zip code. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

  Earn $88,000 - $143,000, sharpen your Salesforce Service Cloud beside a mentor, enjoy the benefits, and never apologize for needing a flexible Tuesday.

  The search for a Customer Success Manager is in full swing, and we want to fill it soon.

  We can't hire the resume you didn't send, so send it and let's start in New Orleans.

• Required skills

  • Outbound Calling
  • Empathy
  • Salesforce Service Cloud
  • Avaya
  • SLA Management
  • CSAT Reporting
  • Zendesk
  • Account Management
  • Negotiation
  • Cross-Functional Collaboration
  • Critical Thinking

• Benefits & perks

  • Acupuncture coverage
  • Training Budget
  • Paid maternity leave
  • Career transition support
  • On-site fitness center
  • Team building activities
  • Cell phone plan discounts
  • Emergency savings program
  • Home Office Setup
  • Birthday off
  • Continuing education leave

• Apply before 2026-09-20

  Submit your application for this Remote sales_marketing position.