The opportunity timeline

• Overview

  Cigna is hiring a Customer Success Manager in Rock Springs, WY.

• Role description

  We're not after a Customer Success Manager who manages accounts; Cigna wants one who grows them past where anyone expected. This is $78,000 - $114,000 for 7 years of Coaching, a freelance schedule, and a manager stake in where Cigna heads next.

  Key Responsibilities

  • Frame the data-honest ROI a Rock Springs, WY CFO can defend internally
  • Analyze campaign metrics and optimize spend against revenue targets
  • Use Coaching and Kustomer tools to automate and scale outbound efforts
  • Position Cigna against competitors with clear, differentiated value props
  • Read intent data and route the Rock Springs hot leads first
  • Pair First Call Resolution insight with gut feel to rank the hottest leads

  What You'll Bring

  • Comfort navigating ambiguity when the brief arrives half-written
  • Hands-on sales marketing experience that holds up to follow-up questions
  • The discipline to finish the boring 20% that makes the rest matter
  • A solid foundation in Genesys Cloud, refined over 8+ years
  • Experience thriving in a metrics-driven, deadline-driven setting like Cigna

  Cigna is a mission-driven engineering shop in Rock Springs, WY where Kustomer and Net Promoter Score are treated as the same discipline. We build psychological safety the boring way: by actually following through on what we say.

  You get $78,000 - $114,000, a growth runway, a mentor, full benefits, and a flexible Rock Springs, WY setup, no fine print, no catch.

  Live this hour, the sales marketing role remains open and unclaimed.

  Interested? click apply and tell us why you're the right person for this role.

• Required skills

  • Cold Calling
  • Conflict Resolution
  • Kustomer
  • Cross-selling
  • QA Monitoring
  • First Call Resolution
  • Genesys Cloud
  • Net Promoter Score
  • Customer Feedback Analysis
  • Accountability
  • Coaching
  • Team Leadership

• Benefits & perks

  • Sleep and recovery programs
  • Paid volunteer days
  • Acupuncture coverage
  • Happy hours and social events
  • Service anniversary awards
  • Gym membership reimbursement
  • Paid business travel
  • Product Discounts
  • Company retreats
  • Board Games
  • Snacks and Beverages
  • Company Car
  • Employer-paid health premiums
  • Backup childcare assistance

• Apply before 2026-08-03

  Submit your application for this Freelance sales_marketing position.