The opportunity timeline

• Overview

  CloudFirst Corp is hiring a Customer Success Manager in Ketchikan, AK.

• Role description

  Some sellers wait for warm leads; the Customer Success Manager we want at CloudFirst Corp prefers the chase and Self-Motivation is the weapon. The whole arrangement rewards initiative — $104,000 - $175,000 to start, sales marketing ownership throughout, and CloudFirst Corp backing every step.

  Key Responsibilities

  • Stand up a Five9-driven scoring model the whole team believes
  • Nurture the slow sales marketing leads until timing flips in our favor
  • Carry the booth conversation past small talk into next steps
  • Run the manager account like it's the only one that matters
  • Turn CloudFirst Corp's trust-the-team differentiator into a thirty-second pitch
  • Build territory plans that maximize coverage across Ketchikan, AK

  What You'll Bring

  • Solid Decision Making grounding, plus Active Listening you can pick up on the fly
  • Fluency across Five9 and Cross-selling, with strong opinions on both
  • Customer-focused outlook with strong interpersonal skills
  • A CloudFirst Corp mindset: scrappy today, scalable tomorrow

  What began as two engineers and a whiteboard in Ketchikan is now CloudFirst Corp, a genuinely-flexible team obsessed with getting Five9 right. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

  From the $104,000 - $175,000 starting line, expect coaching that grows your Empathy and benefits that quietly cover the rest of life.

  Live and listening, the hiring team reads new applications as they arrive.

  Think you have what it takes? apply now and start the conversation.

• Required skills

  • Five9
  • Active Listening
  • Empathy
  • Verbal Communication
  • Cross-selling
  • Decision Making
  • Self-Motivation

• Benefits & perks

  • Conference attendance budget
  • Free laptop and tech setup
  • Meal delivery stipend
  • Employee discount program
  • Massage Therapy
  • Family Leave

• Apply before 2026-09-14

  Submit your application for this Hybrid sales_marketing position.