The opportunity timeline

• Overview

  Consulting Plus Group is hiring a Customer Success Manager in Norfolk, VA.

• Role description

  When the Norfolk pipeline gets quiet, Consulting Plus Group's Customer Success Manager is the one who makes it loud again. Everything about this Customer Success Manager post says trust — $93,000 - $132,000, full-time flexibility, and 6 years rewarded with real say.

  Key Responsibilities

  • Wire Twilio Flex and First Call Resolution together so marketing hands sales clean leads
  • Seed Norfolk social channels with content that earns replies
  • Show up at Norfolk, VA networking nights with a reason to follow up
  • Stand up email sequences that get opened, not buried
  • Own the handoff doc that keeps nothing falling between First Call Resolution and CRM
  • Walk new sales marketing clients through onboarding so they stick around
  • Build the Norfolk reference network that closes deals for you
  • Deliver persuasive product demos to candor-rich buyers and stakeholders

  What You'll Bring

  • 7 years of Verbal Communication práctica, plus a hunger for what's next
  • The kind of reliability that earns you the hard assignments
  • Comfort defending a recommendation in front of skeptics
  • Comfort being the newest person in the room and the loudest in the notes
  • Willingness to relocate to Norfolk, VA, or to make remote work

  We are a quick-to-ship sales marketing company, and Consulting Plus Group calls Norfolk, VA home. We protect Fridays for learning, so spend them chasing Complaint Handling or First Call Resolution, your call.

  Come grow with us: $93,000 - $132,000 to start, a mentor to guide, benefits to lean on, and hours flexible enough for Norfolk living.

  We are meeting Customer Success Manager candidates now and moving qualified ones forward fast.

  You've weighed the pros and cons long enough; the Customer Success Manager application takes five minutes.

• Required skills

  • Written Communication
  • Talkdesk
  • Complaint Handling
  • Verbal Communication
  • Avaya
  • Cross-selling
  • Ticket Management
  • Intercom
  • Twilio Flex
  • First Call Resolution
  • Work Ethic
  • Flexibility
  • Change Management

• Benefits & perks

  • Charitable Giving
  • Fully remote position
  • New hire onboarding stipend
  • 401(k) Matching
  • Financial wellness program
  • Company-wide holiday shutdown
  • Service Discounts
  • Nap Pods
  • Home Office Setup

• Apply before 2026-09-13

  Submit your application for this Full-time sales_marketing position.