The opportunity timeline

• Overview

  Dell is hiring a Customer Success Manager in Syracuse, NY.

• Role description

  The Customer Success Manager role at Dell rewards curiosity about why people buy as much as skill at making them. Step into a Customer Success Manager position at Dell where $84,000 - $121,000, team support, and career growth come standard.

  Key Responsibilities

  • Own the full sales cycle from initial outreach to signed contract
  • Sniff out the Salesforce Service Cloud gap that's leaking deals at handoff
  • Analyze campaign metrics and optimize spend against revenue targets
  • Line up the data-driven sponsorships that put Dell in front of buyers
  • Decode why NY buyers say yes and double down on it
  • Read the room on every manager call and adjust the close
  • Design landing pages and conversion funnels that turn traffic into customers

  What You'll Bring

  • Experience thriving in a purpose-soaked, deadline-driven setting like Dell
  • Hands-on People Management experience that survives a whiteboard interview
  • A NY work history, or strong reasons you'll thrive here anyway
  • A keen eye for quality and consistency in your output

  For sales marketing teams who've been burned before, Dell is the forward-thinking Syracuse, NY partner that finally keeps its promises. We celebrate Customer Retention craftsmanship and hold ourselves to a high bar on the details that matter.

  The offer includes $84,000 - $121,000, remote flexibility, retirement matching, and coaching tailored to your manager goals.

  We re-validated this opening today; Dell is still on the lookout.

  Tell us about the impact-driven project you're proudest of when you apply for this Customer Success Manager seat.

• Required skills

  • Zendesk
  • Customer Journey Mapping
  • CSAT Reporting
  • Talkdesk
  • Customer Retention
  • Salesforce Service Cloud
  • QA Monitoring
  • CRM Software
  • Intercom
  • Written Communication
  • Multitasking
  • People Management
  • Professionalism

• Benefits & perks

  • Pet insurance
  • Employee Assistance Program
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Holiday Parties
  • Home Office Setup
  • Bike-to-work program
  • Emergency savings program
  • Flexible Hours
  • Employee discount program
  • Tuition Reimbursement
  • Severance package
  • Burnout prevention resources
  • Eldercare support
  • Meditation Room

• Apply before 2026-08-15

  Submit your application for this Contract sales_marketing position.