The opportunity timeline

• Overview

  Dropbox is hiring a Customer Success Manager in Bellevue, NE.

• Role description

  Our marketing organization is growing fast, and we need a Customer Success Manager who pairs creative instincts with hard data. For someone with 6 years and a high-energy edge, this Customer Success Manager job offers $90,000 - $145,000 and real upward mobility.

  Key Responsibilities

  • Write copy for ads, emails, and web pages that converts sales marketing traffic
  • Carry the brand voice into every cold call and every caption
  • Wire Multitasking and Salesforce Service Cloud together so marketing hands sales clean leads
  • Run discovery calls that uncover budget without asking for it
  • Sit in on demos and tighten the script after every loss

  What You'll Bring

  • 8+ years of Salesforce Service Cloud reps, not just Salesforce Service Cloud exposure
  • A keen eye for quality and consistency in your output
  • The integrity to flag your own mistakes first
  • 7+ years navigating the politics that sales marketing work attracts
  • Manager mastery of Cross-selling, validated by people who'd hire you again
  • A communication style that translates jargon back into plain English
  • Critical thinking skills and sound, independent judgment

  Dropbox blends Adaptability and Inbound Call Handling expertise to deliver gloriously-unglamorous outcomes for clients in Bellevue, NE. We onboard you to the sales marketing mission first and the Salesforce Service Cloud tooling second, in that order.

  Get $90,000 - $145,000, get a mentor, get benefits, and get the freedom to grow your Adaptability without anyone watching the clock.

  Our talent team is live and responsive, screening new resumes as they land.

  Submit your resume today and take the first step toward joining Dropbox.

• Required skills

  • Inbound Call Handling
  • Cross-selling
  • De-escalation
  • Customer Retention
  • First Call Resolution
  • Net Promoter Score
  • Kustomer
  • Active Listening
  • Salesforce Service Cloud
  • Adaptability
  • Multitasking
  • People Management

• Benefits & perks

  • Peer-to-peer recognition
  • Performance Bonuses
  • Severance package
  • Discounts on company products
  • Game Room
  • Coffee Bar
  • 401(k) Plan
  • Company car or car allowance
  • Snacks and Beverages
  • Recreation Area
  • Compressed work week option

• Apply before 2026-08-22

  Submit your application for this Full-time sales_marketing position.