The opportunity timeline

• Overview

  Entertainment Solutions Inc is hiring a Customer Success Manager in Fayetteville, NC.

• Role description

  Own demand generation end to end as the Customer Success Manager who builds Entertainment Solutions Inc's reputation in a crowded market. Consider the trade: your 8 years of Negotiation for $91,000 - $136,000, a remote schedule, and ownership most shops never offer.

  Key Responsibilities

  • Win back the accounts a previous Customer Success Manager let slip
  • A knack for translating customer insights into sharper campaign briefs
  • Write follow-ups that get answered, not the ones that get ignored
  • Sit in on demos and tighten the script after every loss
  • Create sales collateral, decks, and proposals that move prospects forward
  • Test three subject lines, kill two, scale the winner

  What You'll Bring

  • A history of leaving sales marketing processes better than you found them
  • Comfort with the remote cadence of a Fayetteville-based operation
  • Proven Outbound Calling judgment when the textbook answer doesn't fit
  • Eagerness to take ownership and run with new responsibilities
  • Enough Relationship Building to be dangerous, enough ServiceNow to be trusted
  • Experience thriving in an agile, deadline-driven setting like Entertainment Solutions Inc

  Entertainment Solutions Inc builds the unglamorous sales marketing plumbing that Fayetteville, NC relies on, and it does so with client-focused pride. You set the boundaries of your remote schedule and we respect them without the side-eye.

  From the $91,000 - $136,000 starting line, expect coaching that grows your Written Communication and benefits that quietly cover the rest of life.

  Live in Fayetteville, NC as of this hour, with reviews ongoing.

  The version of you that already works at Entertainment Solutions Inc is just one application ahead.

• Required skills

  • Escalation Management
  • Customer Satisfaction Surveys
  • SLA Management
  • Call Center Operations
  • Outbound Calling
  • Freshdesk
  • ServiceNow
  • Negotiation
  • Written Communication
  • Relationship Building

• Benefits & perks

  • Pool Table
  • Paid sick leave
  • Career coaching
  • Eldercare support
  • Housing Allowance
  • Birthday off
  • COBRA continuation support
  • Free financial planning services

• Apply before 2026-08-26

  Submit your application for this Remote sales_marketing position.