The opportunity timeline

• Overview

  HealthBridge is hiring a Customer Success Manager in Springfield, MO.

• Role description

  For the Customer Success Manager who loves a quota and a challenge, this full-time role delivers both in equal measure. From day one you own a slice of the sales marketing mission, earn $83,000 - $133,000, and lean on 7 years to move fast.

  Key Responsibilities

  • Close the gap between what marketing promises and sales delivers
  • Run point on trade shows and pop-ups throughout MO
  • Track pipeline performance and report results to leadership each week
  • Keep the messaging consistent from Springfield, MO billboards to cold DMs
  • Turn a $83,000 - $133,000 budget into measurable employee-centric growth
  • Stand up email sequences that get opened, not buried
  • Maintain accurate records in the CRM and forecast monthly bookings
  • Field objections on price the way a manager pro does it

  What You'll Bring

  • A MO work history, or strong reasons you'll thrive here anyway
  • Comfort defending a recommendation in front of skeptics
  • Adaptability and resilience when facing shifting requirements
  • Experience translating Zendesk complexity for a non-technical audience
  • Critical thinking skills and sound, independent judgment
  • A learner's pace that keeps up with shifting requirements
  • A growth mindset and openness to constructive feedback

  Our Springfield, MO headquarters is home to a make-it-better group of builders, designers, and problem-solvers at HealthBridge. We hire scrappy-but-steady people, get out of their way, and let the Customer Journey Mapping results speak.

  We provide a $83,000 - $133,000 salary, full benefits, and dedicated time each week to learn new Multitasking and Customer Journey Mapping tools.

  The full-time seat is open right now, refreshed and ready for resumes.

  Bring your CSAT Reporting expertise to HealthBridge and apply this week.

• Required skills

  • Outbound Calling
  • Escalation Management
  • Call Center Operations
  • Zendesk
  • Customer Journey Mapping
  • CSAT Reporting
  • Phone Etiquette
  • Multitasking
  • Customer Satisfaction Surveys
  • Jira Service Management
  • Public Speaking
  • Critical Thinking
  • Interpersonal Skills
  • Adaptability

• Benefits & perks

  • Parking Allowance
  • Training Budget
  • Nutrition counseling
  • Transit Subsidies
  • Stretch assignments and rotations
  • 401(k) Plan

• Apply before 2026-08-16

  Submit your application for this Full-time sales_marketing position.