The opportunity timeline

• Overview

  Microsoft is hiring a Customer Success Manager in Fort Collins, CO.

• Role description

  We opened this Customer Success Manager role because Microsoft's Fort Collins ambitions outgrew the team carrying them. This Customer Success Manager role at Microsoft rewards initiative with $101,000 - $142,000, real decision-making power, and steady career advancement.

  Key Responsibilities

  • Run experiments on sales marketing messaging and keep only what converts
  • Feed sales the Live Chat Support signals that say a buyer is ready now
  • Own the funnel from first click to closed-won, top to bottom
  • Track pipeline performance and report results to leadership each week
  • Build the HubSpot Service Hub report leadership checks before the CO review
  • Pair Inbound Call Handling insight with gut feel to rank the hottest leads

  What You'll Bring

  • 6+ years owning outcomes, not just completing tasks
  • Comfort defending a recommendation in front of skeptics
  • A team player who lifts up colleagues and shares credit
  • Comfort owning a number that goes up or down because of you

  Microsoft spent 8 years in the trenches of sales marketing so its clients across Fort Collins, CO wouldn't have to. We keep the full-time workload sustainable so your best Time Management work isn't your last gasp.

  You will grow fastest here, with $101,000 - $142,000, a mentor, benefits, and flexible Fort Collins, CO hours clearing the runway in front of you.

  This req breathes: refreshed hours ago and still very much alive.

  If you've read this far, you're probably the thoughtfully-bold kind of candidate we want, so apply.

• Required skills

  • HubSpot Service Hub
  • Phone Etiquette
  • Salesforce Service Cloud
  • Five9
  • CSAT Reporting
  • Account Management
  • Inbound Call Handling
  • Live Chat Support
  • ServiceNow
  • Active Listening
  • Time Management
  • Goal Setting
  • Work-Life Balance
  • Analytical Thinking

• Benefits & perks

  • Wellness stipend
  • Catered Lunches
  • Weight management programs
  • Flexible Spending Account (FSA)
  • Stretch assignments and rotations
  • Disaster relief assistance
  • Health Insurance

• Apply before 2026-08-15

  Submit your application for this Full-time sales_marketing position.