The opportunity timeline

• Overview

  Morgan Stanley is hiring a Customer Success Manager in Helena, MT.

• Role description

  We're not after a Customer Success Manager who manages accounts; Morgan Stanley wants one who grows them past where anyone expected. The right community-minded candidate will own outcomes, mentor peers, and earn $80,000 - $126,000 in this manager full-time position.

  Key Responsibilities

  • Sniff out the Salesforce Service Cloud gap that's leaking deals at handoff
  • Nurture the slow sales marketing leads until timing flips in our favor
  • Coordinate cross-functional launches with creative, product, and operations
  • Build the Patience report leadership checks before the MT review
  • Pair a $80,000 - $126,000 quota with the discipline to forecast it straight
  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands
  • Pitch Morgan Stanley's feedback-driven offering to buyers who haven't heard of us yet

  What You'll Bring

  • Self-motivated and able to work independently with minimal oversight
  • Solid CRM Software grounding, plus Account Management you can pick up on the fly
  • A point of view, held loosely and defended well
  • Working knowledge of CRM Software alongside transferable Salesforce Service Cloud chops
  • Roughly 6+ years operating in a similar Customer Success Manager position

  For over 7 years, Morgan Stanley has built customer-obsessed solutions that help teams in Helena, MT get more done. At Morgan Stanley, asking for a day off doesn't require a doctor's note or a guilt trip.

  You will grow fastest here, with $80,000 - $126,000, a mentor, benefits, and flexible Helena, MT hours clearing the runway in front of you.

  Still hiring, still current, still waiting for someone like you.

  Got the drive and the Salesforce Service Cloud? we'd love to see your application.

• Required skills

  • CRM Software
  • Salesforce Service Cloud
  • Zendesk
  • Patience
  • Account Management
  • Live Chat Support
  • Coaching
  • Attention Management

• Benefits & perks

  • Vacation Days
  • Parking reimbursement
  • Online course subscriptions
  • Health Savings Account (HSA) with employer contribution
  • Internal mobility opportunities
  • Referral Bonuses
  • Parking Allowance
  • Personal Days
  • New hire onboarding stipend
  • Lactation support and nursing rooms
  • Flexible Hours

• Apply before 2026-09-06

  Submit your application for this Full-time sales_marketing position.