The opportunity timeline

• Overview

  NAI Global is hiring a Customer Success Manager in Taylorsville, UT.

• Role description

  NAI Global treats Omnichannel Support as a discipline, not a buzzword, and the Customer Success Manager we hire in Taylorsville should treat it the same way. The appeal is layered — $105,000 - $158,000, a contract rhythm, sales marketing ownership, and a NAI Global crew that backs bold calls.

  Key Responsibilities

  • Tune the ad creative until the sales marketing cost-per-lead drops
  • Keep the messaging consistent from Taylorsville, UT billboards to cold DMs
  • Walk UT partners through co-marketing they'll say yes to
  • Frame the unhurried ROI a Taylorsville, UT CFO can defend internally
  • Spot which Taylorsville accounts are about to churn and win them back
  • Develop and execute multi-channel campaigns that drive qualified leads for NAI Global
  • Cultivate referral channels and strategic partnerships in Taylorsville

  What You'll Bring

  • Manager-caliber judgment about when to escalate and when to absorb
  • 8+ years owning outcomes, not just completing tasks
  • Self-direction that survives a quiet Slack channel
  • Demonstrated knack for making the flat-and-fast feel manageable
  • Sound instincts for reading a room you've never been in before
  • Working knowledge of Churn Reduction alongside transferable Teamwork chops

  NAI Global is Taylorsville, UT's answer to a sales marketing industry grown lazy, run by a boldly-pragmatic team that still cares about Kustomer. Our Taylorsville, UT team moves at a steady, sustainable pace and protects time for deep, focused Complaint Handling work.

  We provide $105,000 - $158,000, a wellness budget, retirement matching, and clear milestones for moving up to the next manager.

  We are meeting Customer Success Manager candidates now and moving qualified ones forward fast.

  We're looking for the person who reads sales marketing job posts and thinks I could fix that.

• Required skills

  • Complaint Handling
  • Patience
  • Churn Reduction
  • Time Management
  • Omnichannel Support
  • Data Entry
  • Five9
  • Kustomer
  • Phone Etiquette
  • Gorgias
  • Teamwork
  • Interpersonal Skills
  • Written Communication
  • Stress Management

• Benefits & perks

  • Work from anywhere policy
  • Commuter Benefits
  • Annual company offsite
  • LinkedIn Learning access
  • Company retreats
  • Floating Holidays
  • Sleep and recovery programs
  • Free financial planning services

• Apply before 2026-08-07

  Submit your application for this Contract sales_marketing position.