The opportunity timeline

• Overview

  Nordstrom is hiring a Customer Success Manager in Sandy, UT.

• Role description

  Think of this Customer Success Manager job at Nordstrom as part strategist, part hunter, all results, with Customer Success sharpening every move. The sales marketing charter, the $102,000 - $148,000, the 6-year ask — all of it points to a Nordstrom role built for owners, not order-takers.

  Key Responsibilities

  • Create sales collateral, decks, and proposals that move prospects forward
  • Negotiate renewals before the sales marketing contract goes quiet
  • Brief the Customer Success Manager team on what's working in this week's market
  • Own the full sales cycle from initial outreach to signed contract
  • Carry the demo from screen-share to signature in one sitting

  What You'll Bring

  • Fluency across Customer Onboarding and Data Entry, with strong opinions on both
  • Reliable, accountable, and committed to following through
  • Proven Customer Success results, ideally seasoned in Sandy, UT
  • Solid Customer Onboarding grounding, plus Persuasion you can pick up on the fly
  • Comfort navigating ambiguity when the brief arrives half-written

  Anchored in Sandy, UT, Nordstrom designs the kind of deeply technical systems that sales marketing teams quietly depend on every single day. Every mentorship-focused idea gets a fair hearing at Nordstrom, no matter the 7 of experience behind it.

  Beyond $102,000 - $148,000, Nordstrom offers a generous benefits package and the chance to lead projects that build your skills.

  The freelance seat is open right now, refreshed and ready for resumes.

  The shortest path from interested to hired at Nordstrom starts with the apply button.

• Required skills

  • Gorgias
  • Data Entry
  • Call Center Operations
  • Customer Success
  • Intercom
  • Active Listening
  • Phone Etiquette
  • Customer Onboarding
  • Stress Management
  • Persuasion
  • Initiative

• Benefits & perks

  • Performance Bonuses
  • Onsite Childcare
  • Student loan repayment assistance
  • Long-term disability insurance
  • Employer pension contributions
  • Family planning support
  • Conference Attendance
  • Paid sabbatical leave
  • Health coaching
  • Internet and phone reimbursement
  • Mental health days
  • Employee discount program
  • Car Wash
  • Dependent care FSA
  • Discounts on company products

• Apply before 2026-08-15

  Submit your application for this Freelance sales_marketing position.