The opportunity timeline

• Overview

  Production Technologies is hiring a Customer Success Manager in Tallahassee, FL.

• Role description

  The Customer Success Manager we want at Production Technologies can read a quarter in trouble and walk in with a plan, not an apology. The center of gravity here is ownership — $83,000 - $125,000 and a contract schedule orbit it, and 8 years gets you in the door.

  Key Responsibilities

  • Close the loop between ad spend and revenue, dollar for dollar
  • Represent Production Technologies at trade shows, conferences, and local networking events
  • Spot which Tallahassee accounts are about to churn and win them back
  • Trade weekly notes with product on what Tallahassee buyers keep requesting
  • Pitch, listen, adjust, and pitch again until the sales marketing deal lands
  • Sell the joyfully-rigorous roadmap, not just today's feature set
  • Open doors in Tallahassee, FL that a manager title alone can't
  • Feed sales the Mentoring signals that say a buyer is ready now

  What You'll Bring

  • The self-awareness to know which problems are yours to solve
  • Proven aptitude for Email Support, ideally near Tallahassee, FL
  • A collaborator who makes the manager review feel less like an exam
  • 8 years of learning when to trust the process and when to break it
  • Solid Customer Journey Mapping grounding, plus Inbound Call Handling you can pick up on the fly
  • Self-direction that survives a quiet Slack channel
  • Manager mastery of Upselling, validated by people who'd hire you again

  Production Technologies doesn't chase headlines; it just keeps building the solutions-focused sales marketing backbone that Tallahassee, FL runs on. Politics die fast at Production Technologies because we put the awkward stuff on the table early.

  Start at $83,000 - $125,000 and watch the benefits, growth budget, and flexible scheduling do the heavy lifting on your work-life balance.

  Actively staffed and live, this Tallahassee, FL opening is no relic.

  This contract opening in Tallahassee is built for someone like you, so don't let it pass.

• Required skills

  • Inbound Call Handling
  • Email Support
  • Complaint Handling
  • Net Promoter Score
  • Upselling
  • Customer Journey Mapping
  • CSAT Reporting
  • Phone Etiquette
  • Ticket Management
  • Churn Reduction
  • Work-Life Balance
  • Analytical Thinking
  • Mentoring

• Benefits & perks

  • Professional development budget
  • Flexible scheduling
  • Parking reimbursement
  • Financial wellness program
  • Assistive technology support
  • Performance Bonuses
  • Short-term disability insurance
  • Wellness reimbursement account
  • Coffee Bar
  • Physical therapy coverage
  • Floating Holidays
  • Free snacks and beverages
  • Estate planning services
  • Dependent care FSA

• Apply before 2026-09-06

  Submit your application for this Contract sales_marketing position.