The opportunity timeline

• Overview

  Retail Technologies is hiring a Customer Success Manager in Springfield, MA.

• Role description

  Revenue is a story, and Retail Technologies wants a Customer Success Manager in Springfield to write the next chapter using Call Center Operations and a sharp instinct for what customers actually want. This Customer Success Manager job in Springfield converts 7 years of experience into $93,000 - $137,000 and standing influence over the work.

  Key Responsibilities

  • Set the weekly cadence that keeps Retail Technologies reps accountable
  • Plant Retail Technologies in the sales marketing conversations buyers already trust
  • Mine Cultural Awareness data for the proudly-imperfect story that wins the room
  • Chase the sales marketing whitespace no rep in MA has worked
  • Carry the brand voice into every cold call and every caption
  • Nurture the slow sales marketing leads until timing flips in our favor
  • Read the room on every manager call and adjust the close
  • Feed sales the Cross-Functional Collaboration signals that say a buyer is ready now

  What You'll Bring

  • Solid understanding of sales marketing best practices and industry standards
  • A keen eye for quality and consistency in your output
  • A history of leaving sales marketing processes better than you found them
  • Data-driven problem-solving that doesn't wait for permission
  • Customer-focused outlook with strong interpersonal skills
  • Familiarity with the rhythms of a purpose-soaked internship team

  Retail Technologies is what happens when make-it-better engineers in Springfield decide that good enough is the enemy of great Salesforce Service Cloud. We keep ego out of code review and let the Cross-Functional Collaboration argument win on its merits.

  At Retail Technologies, $93,000 - $137,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.

  This is an open, funded role that we intend to fill in the coming weeks.

  If this sounds like the right fit, we would love to receive your resume.

• Required skills

  • Live Chat Support
  • Patience
  • Call Center Operations
  • Salesforce Service Cloud
  • Cross-Functional Collaboration
  • Cultural Awareness

• Benefits & perks

  • Sick Days
  • Unlimited PTO
  • Paid maternity leave
  • Short-term disability insurance
  • Happy Hours
  • Mental Health Support
  • Phased retirement options
  • Frequent flyer program enrollment
  • 401(k) matching
  • Paid jury and witness duty
  • Dental insurance

• Apply before 2026-08-08

  Submit your application for this Internship sales_marketing position.