The opportunity timeline

• Overview

  Rite Aid is hiring a Customer Success Manager in Burbank, CA.

• Role description

  We built the Customer Success Manager seat at Rite Aid for someone who can sell at $122,000 - $204,000 stakes and coach the team that follows. This hybrid job in CA answers 6 years of effort with $122,000 - $204,000 and answers ambition with a clear way up.

  Key Responsibilities

  • Open doors in Burbank, CA that a manager title alone can't
  • Wire Zendesk and Delegation together so marketing hands sales clean leads
  • Build territory plans that maximize coverage across Burbank, CA
  • Forecast demand and align marketing investment with sales objectives
  • Negotiate renewals before the sales marketing contract goes quiet
  • Pair Genesys Cloud insight with gut feel to rank the hottest leads
  • Steer Rite Aid prospects from interest to invoice without friction
  • Turn churned sales marketing logos into win-back targets with a plan

  What You'll Bring

  • Familiarity with Delegation and related tools or frameworks
  • A Burbank grounding, or the adaptability to plant roots quickly
  • Confident communicator across email, calls, and in-person meetings
  • 6+ years of Facilitation reps, not just Facilitation exposure
  • Hands-on sales marketing experience that holds up to follow-up questions
  • A collaborative mindset and genuine enthusiasm for teamwork
  • A team player who lifts up colleagues and shares credit

  Rite Aid is a small but relentlessly-kind CA company that punches well above its weight in the sales marketing space. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

  Joining Rite Aid means $122,000 - $204,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

  We just reopened this Customer Success Manager req and are eager to meet new people.

  The next chapter of your career is one application away.

• Required skills

  • Genesys Cloud
  • Phone Etiquette
  • Upselling
  • Zendesk
  • Talkdesk
  • Facilitation
  • Delegation

• Benefits & perks

  • Summer Picnic
  • On-site childcare
  • Eldercare support
  • Recognition Programs
  • Happy Hours
  • Home office stipend
  • Open source contribution time
  • 401(k) retirement plan
  • Subscription to industry publications
  • Auto and home insurance discounts
  • Meditation Room

• Apply before 2026-08-24

  Submit your application for this Hybrid sales_marketing position.