The opportunity timeline

• Overview

  Airbnb is hiring a Customer Success Specialist in Nashua, NH.

• Role description

  Airbnb treats Technical Support as a discipline, not a buzzword, and the Customer Success Specialist we hire in Nashua should treat it the same way. Put your 3 years of experience to work in a $74,000 - $112,000 role with ownership, mentorship, and room to grow.

  Key Responsibilities

  • Collaborate with product teams to position new offerings in the Nashua region
  • Build landing pages that turn Nashua curiosity into demo bookings
  • Feed sales the Avaya signals that say a buyer is ready now
  • Turn churned sales marketing logos into win-back targets with a plan
  • Coach the Customer Success Specialist team off discounting and onto value selling

  What You'll Bring

  • Mid-level fluency in HubSpot Service Hub, with Presentation Skills on your roadmap
  • Track record that proves you can results-oriented ship under deadline pressure
  • 3 years that taught you which corners can be cut
  • Around 3+ years of hands-on experience in a sales marketing role
  • A steady hand when three priorities all claim to be number one

  Half the sales marketing platforms in NH quietly depend on something Airbnb built in Nashua with fun-loving care. Feedback flows in every direction at Airbnb, from the newest hire to the people signing the $74,000 - $112,000 checks.

  The bottom line: $74,000 - $112,000, mentorship, benefits, and flexibility, wrapped into a Customer Success Specialist role that grows as fast as you do.

  Active right now, the mid-level seat has not yet found its person.

  Ready to put your Presentation Skills to work somewhere it actually matters? Apply to Airbnb today.

• Required skills

  • Ticket Management
  • Avaya
  • Technical Support
  • HubSpot Service Hub
  • Presentation Skills
  • Persuasion

• Benefits & perks

  • Recognition Programs
  • Four-day work week
  • Gender-affirming care coverage
  • Vacation Days
  • Personal Shopping
  • Snacks and Beverages

• Apply before 2026-08-20

  Submit your application for this Freelance sales_marketing position.