The opportunity timeline

• Overview

  InnovateLabs is hiring a Customer Success Specialist in Pocatello, ID.

• Role description

  We are looking for a junior Customer Success Specialist who turns prospects into long-term customers and quotas into milestones. The proposition holds together — $41,000 - $59,000, 1 years, an ID base, and ownership the rest of the market rarely grants.

  Key Responsibilities

  • Rewrite the one-pager until a Pocatello stranger gets it in ten seconds
  • Trade weekly notes with product on what Pocatello buyers keep requesting
  • Close the gap between what marketing promises and sales delivers
  • Hands-on ownership of social media calendars and community engagement
  • Qualify hard, so the junior team only chases real money
  • Keep the CRM honest so forecasts at InnovateLabs mean something

  What You'll Bring

  • Junior-caliber judgment about when to escalate and when to absorb
  • Experience supporting cross-functional teams in a junior capacity
  • 1+ years of Genesys Cloud reps, not just Genesys Cloud exposure
  • The integrity to flag your own mistakes first
  • A history of leaving sales marketing processes better than you found them

  Our Pocatello, ID headquarters is home to a fast-growing group of builders, designers, and problem-solvers at InnovateLabs. We default to documenting decisions so ID and remote teammates stay equally in the loop.

  Pay is $41,000 - $59,000, growth is structured, mentorship is personal, and the flexible remote schedule is non-negotiable in your favor.

  Nothing stale here: the Customer Success Specialist slot was re-confirmed open earlier today.

  Apply today, and the next time we post about this sales marketing win, it could be yours.

• Required skills

  • Kustomer
  • Ticket Management
  • Written Communication
  • Genesys Cloud
  • Knowledge Base Management
  • De-escalation
  • Decision Making
  • Strategic Planning

• Benefits & perks

  • Backup childcare assistance
  • Commuter benefits
  • Chiropractic care coverage
  • 529 college savings plan
  • Employee Stock Purchase Plan
  • Phone Allowance
  • Online course subscriptions
  • Paid bereavement leave
  • Family Leave

• Apply before 2026-08-29

  Submit your application for this Remote sales_marketing position.