The opportunity timeline

• Overview

  Lowes is hiring a Customer Success Specialist in Louisville, KY.

• Role description

  We are looking for a mid-level Customer Success Specialist who turns prospects into long-term customers and quotas into milestones. Rare is the mid-level opening that pairs $59,000 - $82,000 with the freedom to shape sales marketing work the way this Louisville one does.

  Key Responsibilities

  • Grow brand awareness through Omnichannel Support and Intercom initiatives
  • Pair a $59,000 - $82,000 quota with the discipline to forecast it straight
  • Walk the Louisville, KY territory and know it better than the map
  • Line up the client-centric sponsorships that put Lowes in front of buyers
  • Feed sales the Customer Onboarding signals that say a buyer is ready now
  • Script the webinar that fills the sales marketing top of funnel

  What You'll Bring

  • Real proficiency with Intercom, plus willingness to learn Omnichannel Support fast
  • Hands-on experience with modern Leadership workflows and tooling
  • Excellent written and verbal communication skills
  • Written communication clear enough to survive a forwarded email chain
  • An appetite for ownership that scales with the stakes

  Lowes writes the software that keeps sales marketing operations humming, all of it engineered in Louisville, KY by a calmly-fast-moving bunch. We keep the Louisville, KY office quiet on Wednesdays so deep Email Support work actually gets a fighting chance.

  Lead with the number, $59,000 - $82,000, then add a growth track, a mentor, full benefits, and hours that bend toward your Louisville life.

  Confirmed active this hour for the Louisville, KY crew, no waiting list.

  Turn your 3 of experience into your next role; apply today.

• Required skills

  • Intercom
  • Customer Onboarding
  • Churn Reduction
  • Help Scout
  • Verbal Communication
  • Email Support
  • Customer Retention
  • Omnichannel Support
  • Time Management
  • Knowledge Base Management
  • Accountability
  • Leadership
  • Mentoring

• Benefits & perks

  • Free Meals
  • Online course subscriptions
  • Employee of the Month
  • 20% time for personal projects
  • Chiropractic care coverage
  • Spot bonuses and recognition awards
  • Frequent flyer program enrollment
  • Free therapy and counseling sessions
  • Profit sharing

• Apply before 2026-08-29

  Submit your application for this Full-time sales_marketing position.